Bilingual Callcenter Agent Technical Support

2 weeks ago

Laval, Canada Groupe Marketing International Full time

Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal skills? Are you looking for a job where you can learn and grow? We have the position for you

Groupe Marketing International is seeking dynamic individuals for the position of **Technical Support Agent.**

**Responsibilities**:

- You are the point of contact for all questions and technical problems concerning the use of electric charging stations for electric vehicles.
- Assist customers with payment at the charging station or on the App
- Accompany customers in using the Electric Charging Station App.
- Écouter attentivement les besoins et les préoccupations des clients ; faire preuve d'empathie en appliquant les procédures convenues.
- Maintain a broad knowledge of the App and charging stations
- Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
- ** Valider des demandes de subvention Gouvernementale lors des temps morts**:

- Deliver an expert customer experience... with a smile

**Requirements and Skills**:

- College degree completed or specialized in pertinent field
- Minimum 2 years of experience in a similar position and/or customer service and/or Call center
- Analytical and problem-solving skills;
- Comfortable with computer tools (particularly Microsoft Office);
- Bilingualism (obligatory);
- Excellent listening, verbal, and written communication skills;
- Professionalism, diplomacy, and courtesy.

**Job Type**:
Full time, Permanent, 37.5 hours/week

**Compensation**:
18,00$ per hour

**Schedule**:

- From Sunday-Monday (7h00am-23h00)
- Day shiftEvening shift**Working at GMI**:
Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace

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