Technical Support Agent

2 weeks ago

Laval, Canada Groupe Tornatech Full time

**Why choose Tornatech?**

To join a growing Canadian company where employees are considered members of a large family. Tornatech is a leading private manufacturing company specializing in the design and manufacture of fire pump controllers. Tornatech tries to offer the best working conditions to its employees, because they are the priority. You will enjoy a new modern factory, where the working environment is very friendly and inclusive.

**We are also proud to have been named one of Canada’s Best Managed Companies since 2021.**

**Here is Tornatech in action** Lien pour le vidéo

**Job overview**

Reporting to the Customer Service Manager, the Customer Service Representative will answer customer's technical and business questions. He will also be required to demonstrate his analytical skills and excellent customer service. He will deal mainly in Spanish with customers in Latin America.

What we have to offer
- Family company focused on development
- Telework and flexible schedule
- New plant since 2018; modern and bright
- Group insurance and RRSPs after 3 months
- Paid vacation during the holiday season
- Referral Program
- Very active social committee (go-kart, BBQ, corn maze, bowling, draws, gifts and more)
- Safe environment with strict procedures to ensure the health and safety of all employees
- Micromarket service with quality products and free coffee

Your tasks on a daily basis:

- Assess customer needs and recommend appropriate products;
- Communicate with suppliers as required to obtain pricing and delivery time on components;
- Refer to price lists to bid on controllers and/or parts;
- Assist customers in resolving after-sales service issues and provide ongoing support;
- Answer customer technical questions and provide technical information (drawings, manuals, dimensions) regarding controllers and their installation;
- Consult with engineering on feasibility of specific customer orders, special parts, etc.;
- Recommend spare parts or modifications required for products that are no longer under warranty;
- Answer customer questions about product technicalities and prices;
- Regularly follow up with customers on the effectiveness of suggested troubleshooting methods, warranty issues, components, replacements, modifications, etc.;
- Coordinate customer payment/credit for service engineer, spare part, addition or modification to controller, all in accordance with warranty terms;
- Communicate regularly with the various departments of the company to obtain the required information or support;
- Perform any other tasks that may be required by your superiors.

Our future colleague has what it takes:

- Ability to serve a predominantly Spanish-speaking clientele;
- College diploma in Electromechanical, Electronic or Electrical, or Automation and Controls, or equivalent required;
- Good computer skills;
- Good interpersonal skills;
- Ability to work with mínimal supervision;
- Be professional;
- Ability to express ideas clearly both orally and in writing;
- Be meticulous and organized;
- Have a sense of urgency and ability to meet deadlines;
- Good judgment and problem solving skills;
- Be independent and reliable.
- Customer service experience an asset;
- Knowledge of an ERP system is an asset.

Want to join a local company? Don’t hesitate to send us your resume

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