Bilingual IT Support Analyst Tier 1
3 weeks ago
Bilingual IT Helpdesk Agent Tier 1 (French & English) Permanent - Full Time - Remote Opportunity At Lifemark, we’re more than a healthcare company — we’re a movement. With clinics across Canada, we’re leading the way in injury recovery, patient care, and prevention. Our teams are united by one purpose: “Movement to a Better Life.” When you join us, you’re not just taking on a job — you’re becoming part of a mission‑driven, people‑first culture where your leadership helps communities thrive. The Opportunity: Bring your difference. Make a difference. We’re looking for a Bilingual Helpdesk Agent Tier 1 to work remotely supporting our employees across the country with incoming ticket requests. Reporting to the Senior Helpdesk Manager, you’ll have the ability to be part of an extremely collaborative work environment and provide exceptional client service. Primary Responsibilities Daily management of helpdesk tickets and level I support requests Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions Identify and elevate complex or unresolved issues to the appropriate level of technical support Manage recommendation and obtain approvals for procurement of IT equipment and software Diagnose and resolve technical problems related to software applications Requirements Fluently bilingual in French and English, with interactions at a national scale Excellent time management skills Strong verbal and written communication skills to explain technical issues to non‑technical users Ability to handle customer inquiries with patience and professionalism Work with different divisions understanding their needs Set clear expectations and define key performance indicators for self Work within a team environment providing insight when appropriate Ability to work with minimal supervision Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365 Understanding of remote management tools and techniques Experience with Microsoft Active Directory Working knowledge of CRM applications such as SalesForce, Zendesk, Service NOW Previous medium to large enterprise customer service experience Previous experience in IT support, call centre and/or ticketing tool environment is required Hours of operation: Monday to Friday 7AM – 8PM EST, 8‑hour shifts/40‑hour week as per business needs Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talent@lifemark.ca Seniority level Entry level Employment type Full‑time Job function Information Technology Industries: Wellness and Fitness Services #J-18808-Ljbffr
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Bilingual IT Support Analyst Tier 1
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Lifemark Health Group Full timeJoin to apply for the Bilingual IT Support Analyst Tier 1 role at Lifemark Health GroupGet AI-powered advice on this job and more exclusive features.Permanent - Full Time - Remote OpportunityAt Lifemark, we’re more than a healthcare company — we’re a movement. With clinics across Canada, we’re leading the way in injury recovery, patient care, and...
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Bilingual IT Support Analyst Tier 1
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Lifemark Health Group Full timeA leading healthcare company is seeking a Bilingual IT Support Analyst Tier 1 to work remotely in Toronto. This entry-level position involves managing helpdesk tickets and providing technical support to employees across Canada. Candidates must be fluent in French and English, possess strong communication skills, and have experience in IT support. Join a...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier-1 IT Helpdesk Support Specialist
3 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeOverviewInfoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and...
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Halifax, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Eastlink Full timeA leading telecommunications company is seeking a Bilingual Tier 1 Technical Support Representative to join their team. This role offers the flexibility to work remotely or in-office, with responsibilities including troubleshooting Internet and Cable services and providing excellent customer support. The ideal candidate should be bilingual in English and...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Inc. Full timeA global IT solutions provider is seeking a motivated Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to provide support to end-users. The role offers a hybrid opportunity for candidates in the GTA, while remote work is available for others. The ideal candidate should have 2+ years of experience in IT support, possess strong troubleshooting...
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Kentville, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada Eastlink Full timeA leading telecommunications company in Kentville, Nova Scotia, is seeking a Bilingual Tier 1 Technical Support Representative. This role involves assisting customers with troubleshooting telecommunications services and offers the option for remote work. The ideal candidate should be bilingual, have strong customer service skills, and possess technical...
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Antigonish, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwester, Canada Eastlink Full timeA telecommunications company in Nova Scotia is seeking a Bilingual Tier 1 Technical Support Representative to assist customers with troubleshooting Internet and Cable services. This position offers a starting rate of $18.52 per hour, with potential annual earnings between $40,000 to $42,500. Ideal candidates are bilingual in French and English, have strong...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Inc. Full timeInfoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US,...
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City Of Miramichi, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Sout, Canada Eastlink Full timeA telecommunications solutions provider is seeking a Bilingual Tier 1 Technical Support Representative in New Brunswick. This role supports residential and business customers in troubleshooting Internet and Cable issues. Candidates should have 1-2 years of technical support experience, be bilingual in English and French, and possess strong communication and...
