Service Coordinator

2 weeks ago

Bolton, Canada Fines Ford Lincoln Sales & Service Ltd Full time

This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion. This is a client facing role that is administrative in nature, using the phone and computer throughout the day to book appointments, answer questions from customers, cashier customers, etc. There is no lifting, no bending and no stair climbing required. The employee can ether sit or stand at their workstation.

**Responsibilities**:

- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows & rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Coordinate PICDEL process for customers
- Provide additional administrative support as directed by the Customer Experience Service Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
- Work in conjunction with the Parts & Service team to provide excellent Customer Service

**Skills and Attributes**
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Strong organizational skills and a keen attention to detail
- Confident with learning new computer programs/software
- Excellent communication skills - written, verbal (in-person and over the phone)

**Experience**
- Previous experience in similar role is preferred
- Customer service experience

**Qualifications**
- Valid Ontario Driver’s License
- Clean driver’s abstract

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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