Service Operations Coordinator

Job Title: Service Operations Coordinator

Location: Bolton, Ontario (On-site, Full-Time)

About T-Dot IT Solutions

At T-Dot IT Solutions, we deliver end-to-end technology and field services — including

Break/Fix support, Network Solutions, POS systems, Digital Signage, and IT infrastructure rollouts (plus much more)— to businesses across Canada.

We pride ourselves on reliability, communication, and a customer-first approach. Whether we're supporting an urgent service call or managing a national project rollout, our mission is to deliver excellence — every time.

We're expanding our operations team and looking for an Service Operations Coordinator who can thrive in a fast-paced environment handling both service requests and project tasks with precision, accountability, and care.

Position Overview

The Operations Coordinator is responsible for coordinating day-to-day service calls, managing project schedules, and ensuring that clients and field teams stay aligned from start to finish.

This is a hybrid role — part service coordination, part project administration — ideal for

someone who enjoys organizing, problem-solving, and keeping multiple moving pieces under control.

You'll work closely with clients, technicians, and vendors through Zoho Desk (for service,

CRM, and billing) and Smartsheet (for project tracking).

A technical background or understanding of IT systems (break fix, networking, POS, cabling, etc.) is a strong asset.

Key Responsibilities

• Receive, log, and manage incoming service requests in Zoho Desk.

• Schedule and dispatch field technicians for Break/Fix, installations, or maintenance jobs.

• Manage project timelines, task lists, and dependencies in Smartsheet.

• Coordinate multi-site rollouts and track job completion milestones.
  • Maintain clear, prompt, and professional communication with clients at all times.

• Ensure every customer is updated proactively — "no surprises" service.

• Verify completion reports/deliverables, timesheets, and photos before closing tickets.

• Collaborate with vendors and subcontractors to ensure resource availability.

• Prepare daily/weekly status updates on open jobs and project progress.

o Establish monthly governance with assigned clients.

• Identify potential delays and take corrective action before they become issues.

• Support billing and documentation accuracy by ensuring proper ticket data entry.

Qualifications

• 3+ years of experience in service coordination, project coordination, or operations

administration (preferably in IT or technical services).

• Strong organizational and multitasking skills; able to manage multiple clients and

priorities.

• Excellent communication and follow-up skills — both written and verbal.

• Proficiency with business tools like Zoho Desk, Smartsheet, Excel, and email systems.

• Strong sense of ownership and accountability; able to work independently once trained.

• Technical aptitude — familiarity with IT hardware, networking, or field services is a

definite asset.

• Positive, team-oriented, and professional attitude.

Why Join T-Dot IT Solutions

• Competitive salary and opportunities for growth.

• Exposure to both service operations and project management, offering variety every

day.

• Hands-on experience with industry-leading tools (Zoho, Smartsheet).

• Supportive and collaborative team environment.

• Chance to be part of a growing, client-focused technology company that values people

and performance.

Work Environment

• On-site at our Bolton, Ontario office (5 days).

• Monday to Friday, 8:30 AM – 5:00 PM (occasional after-hours support for major

projects).

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking

Ability to commute/relocate:

• Bolton, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• IT support: 3 years (required)
• IT Ticketing: 3 years (required)

Work Location: In person