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Customer Engagement Specialist, Pye Chevrolet

3 weeks ago

Truro, Canada Pye Chevrolet Full time

At our dealership, we strive to offer an unforgettable customer experience for all of our clients. That begins with having the right people on our team.

We are currently hiring a **full-time Customer Relations Specialist**. To be successful in this role, you should have exceptional communication skills, a proactive approach, and a commitment to delivering outstanding service to our clients.

**What to expect from us**:

- An environment where you are given the support, tools, and opportunities to succeed.
- Efforts to build lasting relationships with people in surrounding communities.
- Performance management, guidance, planning, and feedback.
- An ethical, honest, and respectful workplace community.

**What we expect from you**:

- Special effort to demonstrate our shared values (see below).
- Greet customers in a prompt, friendly, and courteous manner.
- Assist in covering leads for the Sales Team.
- Field phone calls and customer inquiries, ensuring prompt and accurate responses.
- Build and maintain a customer base through effective and personalized contact methods.
- Prospect and manage full and early-term lease renewals.
- Utilize resources to maintain contact with the lease portfolio on a self-supervised basis.
- Handle customer queries and concerns with a genuine intent to resolve their issues.
- Make prospecting calls and follow up with customers within specific timeframes.
- Document and listen to customer needs and expectations throughout the sales visit.
- Prepare for the delivery of new vehicles, ensuring all details are completed.
- Ensure all documentation and paperwork is accurate and completed in a timely manner.
- Regularly review and analyze actions to improve time utilization and planning.
- Stay up-to-date with dealership training programs and initiatives.

**We hire attitude over aptitude, but we do have a few non-negotiables**:

- Reliable transportation to and from work.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor.
- Excellent communication skills, both written and verbal.
- Experience in a customer service or sales support role is preferred but not required.
- Willingness to grow: the automotive industry is continuously evolving, and we hire team members who want to grow with us.

**Our Shared Values**:
Safety & Well-Being, Integrity, Growth, Hospitality, Teamwork & Mindfulness.