Analyste Bilingue, Solution Deployment

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

The **BD Professional Services Department** is responsible for managing, planning, and coordinating the implementation of BD Medication Management Solutions. Project teams are assigned based on regional or national structures and consist of internal and external cross-functional members who collaborate to ensure successful, on-time implementations.

Core responsibilities include project governance, solution implementation, workflow assessment, system design, configuration and validation, integration engineering, and customer relationship management. The department also manages backend business functions such as revenue forecasting and recognition, equipment logistics (ordering, confirmations, and returns), implementation methodologies, and compliance with quality system requirements.

The **Bilingual**Analyst, Solution Deployment (ASD)**is a key member of the cross-functional project team responsible for implementing BD’s Medication Management Systems Dispensing/Pyxis products. This field-based role involves extensive customer interaction and service, as well as the execution of assigned deliverables from the implementation plan.

Projects may range from installing a single expansion unit to participating in large-scale deployments of over 100 units. The Analyst must communicate effectively, document thoroughly, and demonstrate the ability to overcome project challenges and delays while performing basic device installations. Success is measured by timely Go-Lives and high customer satisfaction.

**This field-based position must be in Quebec or Ontario, with proximity to an airport to support domestic and international travel.**

**Key Responsibilities**
- Represent BD positively and consistently demonstrate BD Values.
- Provide timely updates on project tasks to internal teams and customers.
- Build and maintain strong, long-term customer relationships.
- Participate in customer meetings and conference calls.
- Gather and coordinate information from internal and external stakeholders for successful installations.
- Install and support product hardware and software.
- Deliver customer training on the use and administration of Dispensing products.
- Collaborate effectively with colleagues and management to foster a strong team environment.
- Complete internal documentation accurately and on time.
- Manage responsibilities within project and travel budgets.
- Adhere to safety protocols and report product complaints or enhancement requests per BD policy.
- Demonstrate proficiency in BD MMS product features, functionality, and configuration.
- Follow established implementation methodologies and tools.
- Comply with all vendor credentialing requirements.

**Education and Experience required**
- Bachelor’s or Technical Degree.
- Minimum 2 years of experience in a technical role **within the healthcare industry, supporting software implementation and training.**:

- ** Bilingual French and English** (reading, speaking, and writing) is required to communicate with internal and external stakeholders across all provinces, including French-speaking clients in Quebec.
- Valid driver’s license with a clean driving record for at least 3 years; must meet BD’s auto safety standards.
- This position requires the ability to push, pull, stoop, bend, and lift a minimum of 75 lbs.

**Knowledge and Skills required**
- Excellent presentation and communication skills for diverse audiences.
- Strong interpersonal, written, and verbal communication skills.
- Customer-focused mindset with strong business acumen.
- Proven problem-solving, critical thinking, and analytical abilities.
- Detail-oriented with strong documentation and organizational skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexible and capable of managing competing priorities.

**Preferred qualifications**
- Preferred experience in technical support, field service, and installation of dispensing or pharmacy automation systems.

Description du poste en Francais

Le **département des Services professionnels de BD**est responsable de la gestion, de la planification et de la coordination de la mise en œuvre des **solutions de gestion des médicaments de BD**. Les équipes de projet sont formées selon des structures régionales ou nationales et comprennen