Implementation Consultant, Solution Deployment

Implementation Consultant, Solution Deployment Join to apply for the Implementation Consultant, Solution Deployment role at BD. Job Description Summary BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. The Implementation Consultant, Solution Deployment is responsible for guiding customer stakeholders through the implementation process and possesses a demonstrated expertise of clinical and technical processes related to pharmacy, nursing workflows, and BD Medication Management Solutions technologies. Projects range in scope from small hospitals or pharmacies to large health system level implementations requiring standardization across provinces or regions. The Implementation Consultant will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The Implementation Consultant performs the required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. Travel may fluctuate based on project and team needs. This field‑based position requires up to 80% travel and residence near a major airport to facilitate travel across Canada. Job Responsibilities Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions. Provides team support and product, clinical and technical information related to BD Medication Management Solutions. Manages customer stakeholder teams, gains consensus within teams and delivers concise and consistent communication. Facilitates conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams. Establishes rapport with customers that is conducive to long‑term business relationships. Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows. Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long‑term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations. Installs, validates and trains end users on the use of BD Medication Management Solutions technologies (software & hardware). Maintains documentation related to customer projects, expenses, compliance documentation and reports. Education And Experience Required Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field) 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements. Must hold a Canadian Registered Pharmacist (RPh) or Registered Pharmacy Technician (RPhT) designation. Knowledge And Skills Required Fluency in English (read, speak, write) Strong verbal and written communication, consultative and learning skills. Strong decision making, problem solving and troubleshooting skills. Detail oriented, able to multi‑task and implement complex projects consistent with established BD and customer objectives. Possess excellent organization and time management skills, with the flexibility to readily adapt to change. Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred). Preferred Qualifications Knowledge of Infusion, Dispensing and Pharmacy Automation technologies. RN or IT professional certification will be considered, with relevant experience in pharmacy workflows. Experience working with clients in hospital, retail and long‑term care pharmacies an asset. Demonstrated ability to effectively train users on product usage and best practices. Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, and ISO13485:2016 an asset. Fluency in French preferred (read, write, speak). Physical Demands And Work Environment Physical ability to lift at least 40 lbs. (18 kg) as needed. This position may involve pushing, pulling, stooping, bending, and lifting. Must possess and maintain a valid driver’s license and a past clean driving record for a minimum of 3 years; as well as meet BD’s auto safety standards. Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first 6 months of employment and periodically thereafter as required. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Required Skills Optional Skills Senior Level Not Applicable Employment type Full‑time Job function Consulting, Information Technology, and Sales Referrals increase your chances of interviewing at BD by 2x Sign in to set job alerts for “Solutions Consultant” roles. Saint‑Lazare, Quebec, Canada 4 months ago #J-18808-Ljbffr