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Customer Service Administrator
3 weeks ago
ProAll International Manufacturing Ltd. a Terex brand, located in Olds, AB, is seeking a Customer Service Administrator to assist with providing an exceptional customer service experience by supporting all warranty, RMA, and customer support related issues**. We are growing and this is an excellent opportunity to join a positive team in a fast-paced environment**
**What we offer**:
- Equal pay and competitive wages
- Benefit package with 5% RRSP matching
- Employee Stock Purchase Plan with 15% matching
- Opportunities to work overtime
- Work / life balance
- Work environment conducive for on-the-job training
- Supportive and positive work culture
- Growth and advancement opportunities
**Qualifications**:
- High school diploma
- Post secondary education in a related field is an asset.
- Proven experience in customer service role, preferably in a manufacturing or mobile equipment industry
- Ability to be proactive in dealing with customer issues as they arise
- Able to multi-task projects, prioritize tasks effectively and meet deadlines
- Possess excellent communication skills including written, verbal, and analytical skills, and ability to work as part of a team
- Effectively communicate detailed and complex information to both internal and external customers in a clear and concise manner
- Able to identify complex problems and review related information to develop and evaluate options and implement solutions
- Must be able to work in a fast paced, quality-production environment
- Team oriented positive attitude and willingness to learn
- Leadership and coaching skills are considered an asset
- Problem solving skills and strong work ethic
- Think and react to changing conditions as needed
- Self-driven with the ability to work unsupervised for extended periods of time
- Maintain a constant appreciation and understanding of new and appropriate technologies and processes relating to areas under specialization
- Demonstrate a continuous effort to improve customer service experience, operations, and streamline work related processes
- Ability to work in a careful and safe manner
**Responsibilities**:
- Register all support call occurrences with detail in applicable software
- Assist with coordination between the various departments when and where required to ensure timely resolution of QC, technical support, or shipping related issues to deliver the highest quality of customer care possible
- Coordinate calibration & training engagement scheduling as well as invoicing
- Collaborate with the Customer Service Technicians and/or the Technical Support Manager with respect to warranty claims and good will parts by occasionally gathering, packing, and shipping parts to get them to our customers in a timely manner
- Assistance in delivering responses or resolving customer issues in a timely manner at the direction of the Technical Support Manager and/or technicians.
- Responsible for creation, monitoring, tracking, and closing out all warranty RMA issues within Syspro, external warranty evaluation issues with external vendors and suppliers
- Process paperwork such as sales orders, invoices, and shipping labels
- Assist in the development of training documentation, Standard Operating Procedures and instructional videos.
- Maintain a high standard of professional knowledge, ethics and practices while interacting with customers, peers, supervisors, and other key stakeholders of ProAll
- Conduct oneself in a professional manner that reflects integrity and respect to customers, suppliers, peers, supervisors, and other key stakeholders of ProAll
- Uphold and adhere to ProAll and manufacturing industry quality standards
- Actively participate and maintain a safe and positive team environment
- Perform all other duties as assigned
**ProAll Overview**:
At ProAll, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us
**Additional Information**:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
