Customer Service Technician

2 days ago

Olds, Canada Proall International Mfg. Inc. Full time

**Customer Service Technician - Be the Problem-Solving Hero**

**Location**: Olds, AB | **Shift**: Full-Time | Monday-Friday, 8:00 AM - 4:30 PM

Are you a **technical guru** who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where **no two days are the same**? If so, we want YOU on our team as a **Customer Service Technician**

In this role, you’ll be the **go-to expert** for troubleshooting, training, and providing top-notch support to customers. Whether it’s **helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides**, you’ll be **at the heart of keeping our customers happy and their equipment running smoothly.**

**What’s In It For You?**
- **Competitive Pay & Benefits**:Great wages + up to 5% RRSP matching.
- **Safety is our top priority**:We ensure proper PPE, training, and procedures to keep our team protected.
- **Career Growth**:Training and advancement opportunities.
- **Work-Life Balance**:Consistent Monday-Friday schedule.
- **Positive Team Culture**:Supportive, collaborative environment.
- **Dynamic, Fast-Paced Environment**:No two days are the same.

**What We’re Looking For**:

- **Tech-Savvy**: Experience in mechanical, electrical, hydraulic, and pneumatic systems.
- **Problem-Solver**: Ability to troubleshoot and think on your feet.
- **Customer-Focused**: Strong communication and ability to explain technical issues clearly.
- **Organized & Detail-Oriented**: Great at tracking tasks, prioritizing, and meeting deadlines.
- **Team Player**: Works well with others but can also handle tasks independently.

**What You’ll Do**:

- **Troubleshooting**: Diagnose issues and work with the Parts team to find the right solutions.
- **Tech Problem-Solving**: Investigate mechanical, hydraulic, electrical, and electronic issues.
- **Warranty & Documentation**: Track and manage warranty claims, RMAs, and technical reports.
- **Training & Guides**: Create how-to guides, videos, and assist with customer training.
- **Team Collaboration**: Work with engineering, parts, and technical teams to resolve challenges.
- **Continuous Improvement**: Streamline processes and enhance the customer experience.
- **Hit the Road (Sometimes)**: Travel occasionally to visit customers, suppliers, and industry events to strengthen relationships and stay ahead of trends.

**Why ProAll?**
At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you’ll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work

**Ready to Apply?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Willingness to travel:

- 25% (preferred)

Work Location: In person

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