Medical Secretary

Ambulatory Services has an opportunity for a

**MEDICAL SECRETARY**

**Temporary Full-time (Appox. 6 Months)**:
**SEIU Clerical Hourly Pay Rate: $22.9491 - $24.9937**

Ambulatory Outpatient Programs have a full time opportunity for a Clinical Secretary. This position will support Ambulatory Services including outreach, and will work collaboratively with all of the Ambulatory Outpatient Programs. The Outpatient Programs consist of the: Interprofessional Community Care Team, Interprofessional Primary Care Team, Geriatric Psychiatry Community Service, Digital Health, Psychiatric Day Hospital, and Central Intake.

**Responsibilities include but are not limited to**:

- Represents the Ambulatory Care Outpatient programs by providing administrative support for centralized intake including screening referrals for completeness and contacting referring source(s) and/or clients for missing or additional information.
- Represents programs by welcoming patients and families/caregivers/guests, directing incoming phone calls, and retrieving / forwarding messages to the appropriate team member.
- Understands and articulates the core functioning of each team to new clients, providing high level information about program features.
- Ensures the teams’ productivity by booking and confirming appointments, maintaining the team’s schedule, and liaising with various doctors’ offices and/or hospitals to obtain additional information.
- Synthesizes information presented at meetings into meeting notes/minutes that are shared with the team
- Produces information by preparing and updating medical records, updating databases, entering payroll, and preparing agendas and minutes for team meetings.
- Ensures efficient operations of the program by maintaining office supplies, program/clinical supplies, and equipment including troubleshooting breakdowns and calling for repairs.
- Serves and protects the program’s clients by adhering to relevant professional standards, hospital policies and procedures, and legislation such as the Freedom of Information and Protection of Privacy Act.
- Performs tasks related to inventory administration
- Enhances the team’s reputation by taking responsibility for requests as they arise, as well as, exploring novel opportunities that add value to team accomplishments

**Qualifications include but are not limited to**:
**What is Required**:

- Completion of a recognized post-secondary Office Administration - Medical program, or similar
- Demonstrated knowledge and experience using medical terminology, and processes e.g. referrals, bookings, registration etc.
- Demonstrated ability to work well in a workflow based environment serving various departments in Ambulatory Care.
- Demonstrated ability to work independently and within a team
- Demonstrated ability to respond to and effectively manage multiple requests and competing priorities in a busy clinic environment
- Excellent interpersonal, communication and customer service skills and in working with geriatric clientele from diverse cultural backgrounds
- Demonstrated critical thinking skills, problem solving experience and the ability to take initiative in implementing creative solutions

**What is preferred**:

- At least two (2) years related experience in healthcare
- Experience working with outreach and ambulatory teams within an academic teaching centre
- Ability to communicate in a second language (e.g. Russian)
- Knowledge of Meditech and Regional Geriatric Program database
- Knowledge of and experience with payroll systems (Kronos and Empath)
- Excellent keyboarding and computer skills, including proficiency with software programs such as MS Word, Excel, Adobe, and scheduling programs

**Total Number of Positions**:

- _One(1) Temporary Full-time_
- Remarkable people of Baycrest Health Sciences
- are changing the future of brain health and aging.Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

**Required Skills**:
Required Experience