Operations Manager

**Who We Are: **

For 25 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground
- breaking consumer electronics that bring peace of mind to millions of people all over the world. We sell directly through our brand websites, Amazon, and through our retail partners like Costco and Walmart. 

 

**Who Are You? **

Are you a logistics professional with a knack for process improvement, team leadership, and data-driven decision-making? Do you have experience managing both inbound and outbound operations, and a keen understanding of cross-border compliance? If so, we want to hear from you

We are looking for a Logistics & Shipping Operations Manager to join our dynamic team. This role is perfect for someone with 4-6 years of logistics experience and a proven ability to enhance productivity while ensuring operational efficiency. If you are passionate about leading teams, optimizing workflows, and leveraging analytics to drive performance, this could be the perfect opportunity for you.

 

**Why Join Us? **
- Work in a growing company where your impact is direct and visible. 
- Competitive base salary + commission. 
- Full benefits after 60 days. 
- Paid time off - No waiting period. 
- Supportive leadership and opportunity to shape your territory and customer relationships. 
- Be part of a mission to deliver top-tier security technology to professional installers across the country. 

**Key Responsibilities**:

- Logistics & Shipping Operations: Oversee inbound and outbound logistics, ensuring timely and cost-effective movement of goods. Manage cross-border shipping and compliance, handling all required documentation to meet regulatory standards.
- Cost Management:
Reviewed contracts to identify savings opportunities, negotiated better shipping rates and payment terms, and audited logistics invoices weekly to resolve discrepancies.
- Process Improvement: Design and implement efficient workflows to reduce operational errors and enhance overall productivity. Identify opportunities for continuous improvement across logistics and shipping operations.
- Team Management: Lead and manage a team of warehouse staff. Responsible for training, coaching, and motivating employees to meet performance goals while maintaining a culture of accountability and teamwork.
- Inventory & Returns Management: Oversee inventory tracking, manage returns processing, and ensure inventory levels are accurate. Minimize shrinkage and loss through effective inventory control measures.
- Analytics & Reporting: Use data-driven insights to inform decision-making. Collect and analyze operational data to automate reporting and create dashboards that provide easy-to-understand metrics for performance monitoring.
- Project Management: Lead and manage new projects from start to finish, with mínimal guidance. Ensure that project timelines, budgets, and resources are effectively managed to deliver successful outcomes.
- Facility Management:
Maintained a safe and secure facility with no incidents, resolved issues within 24 hours, and set up new hire equipment while coordinating with IT and security vendors.

**What We’re Looking For**:

- 4-6 years of experience in Logistics & Shipping, with a strong understanding of inbound and outbound operations and cross-border compliance.
- 3 years of experience in Process Improvement, with a demonstrated ability to design and implement workflows that increase efficiency and reduce errors.
- 3-5 years of team management experience, skilled in leading, training, and motivating warehouse staff, while ensuring accountability and providing ongoing coaching.
- 2 years of experience in Inventory and Returns Management, with proficiency in inventory tracking and return processing.
- Strong analytics skills, with the ability to collect and analyze data, create automated reporting, and present data in an actionable format.
- Experience with Power BI and Business Central is a plus, but not required.
- Project Management experience: Proven ability to lead projects from inception to completion with mínimal supervision, ensuring successful execution on time.

Pay: $65,000.00-$75,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cross-Border Logistics & Shipping: 4 years (required)
- Managing Warehouse and Logistics Team: 3 years (required)
- Supervisory / Team Lead: 3 years (required)
- Inventory and Returns Management: 3 years (required)
- Microsoft Business Central: 1 year (preferred)
- Power BI: 1 year (preferred)

Work Location: In person