Switchboard Operator

1 week ago

NiagaraontheLake, Canada Vintage Hotels Full time

Come and join our incredible Reservations team and play an integral role in providing outstanding customer service to each and every client

We are currently hiring for a **Part-Time Weekend Switchboard Operator**, reporting directly to the Revenue and Luxury Travel Manager. The Switchboard Operator is responsible for answering all incoming telephone inquiries and directing the calls to the appropriate person or department in a timely and efficient manner consistent with the service first culture.

Duties and Responsibilities:

- Providing personalized and exceptional Guest service at every given opportunity.
- Ensures that incoming calls are transferred to the correct individual or department as requested by the caller.
- Prepares daily logbook and checks that messages are recorded and sent.
- Maintains Meeting Room phone lines in ready status.
- Prepares and processes requests for brochures or packages.
- Reporting responsibilities include maintaining up to date in house Guest lists, and emergency prepared lists.
- Assisting other departments with various office duties as required based on time availability. Up to and including database entry, comment card entry, Sales kit preparation, Gift preparation.

Professional Requirements:

- Grade 12 Education with 3 - 6 months experience in a similar environment.
- Basic computer and keyboarding skills including word perfect.
- Previous up-selling and/or sales experience is considered an asset.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Type**: Part-time

Schedule:

- 8 hour shift
- Weekends only

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (preferred)

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