Assistant Manager, Miele Gallery Caplan's

2 weeks ago

York, Canada Caplan's Appliances Full time

Caplan’s Appliances is a destination, high-end home appliance retailer in Toronto serving customers across the GTA and beyond for more than 80 years. We are a third-generation family business with a mission to consistently provide a differentiated, world-class shopping experience. Across the street from our main store is Miele Gallery Caplan’s - the largest retail Miele showroom in the world featuring chefs cooking for and with clients in a live kitchen as well as an event space hosting in-person events clients and VIP design industry members.

We have an immediate opening for a passionate professional to support our creative approach to client hospitality while consistently delivering on monthly sales and relationship-building goals. Reporting to our Executive Chef/Miele Gallery Manager, this role may especially appeal to those with a passion for luxury retail, hospitality, sales and/or marketing. An interest in cooking or interior design is an asset.

KEY RESPONSIBILITIES:

- Maintain our high standards for showroom physical appearance, proactively ensure cleanliness and manage required inventory of supplies
- Manage client follow-up process (ie. sales quotes, in-showroom visits, after-sales needs)
- Effectively merchandise and sell select products
- Organize in-house sales training programs in conjunction with Miele representatives
- Lead inventory maintenance by following processes thoroughly and consistently
- Assist with the execution of VIP trade marketing initiatives and events
- Assist clients in navigating customer service support from Miele Canada
- Other administrative and customer service functions to support the overall business; this may include occasionally greeting customers at our main showroom across the street

POSTION REQUIREMENTS:

- College diploma or university degree
- 5+ years of experience in sales, customer service, marketing or hospitality
- Outstanding communication skills - both verbal and written
- Outstanding organizational skills with a strong attention to detail
- Team player who easily builds rapport
- Polished and well-groomed with a strong work ethic
- Proficient in Microsoft Dynamics or similar CRM system
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to quickly master a variety of retail operating systems
- Caplan's is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. We believe that hiring people from a wide variety of backgrounds allows our company to grow and learn together while providing excellent customer service to our diverse clientele. We welcome the unique contributions that you can bring to Caplan's._

**Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 5 years (preferred)
- Hospitality: 5 years (preferred)

Work Location: In person

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