City Dispatcher
2 weeks ago
**The Opportunity**
Midland Transport is looking for a motivated individual to work as a **City Dispatcher**based out of **Quebec City Terminal, QC.**
In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes and maintain up-to-date records.
**The Work Schedule**
Monday to Friday (5am - 1:30pm)
**Benefits To Joining Midland**:
- A flexible health, drug, dental, and vision plan
- RRSP matching program
- Employee & Family Assistance Programs
- Life insurance and Disability benefits
- Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
- Maternity leave top-up program
- Company discounts
- Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
- Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies
**The Responsibilities**
- Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper instructions are passed along and carried out
- Line up loads to ensure on-time arrivals for deliveries or pickups
- Manage service concerns, as required, to limit exposure and minimize impact on the customer
- Provide drivers with the right information and equipment to make the entire customer experience positive from start to finish
- Assist with dock operations at various times
- Service, manifest, POD updating etc.
- Coordinate and oversee APT and Prebooks
- Work on various reports assigned by the manager
**The Best Fit**
- You have 2 years' experience in dispatch
- You are well-versed in the geography of Quebec City area
- You have excellent customer service skills
- You have solid interpersonal, communication (verbal and written), organizational, and time management skills
- You have knowledge of AS400 (asset)
- You can work with mínimal supervision under pressure and time constraints in a stressful environment
- You are familiar with Microsoft Office Suite
- You are bilingual (French and English)
With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
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