Client Account Coordinator

1 week ago

Montréal, Canada Ashfield Engage Full time

We are looking for a go-getter, relationship builder and solution-based individual to become our new Client Account Coordinator
- Healthcare (Project Coordinator) working in a fast-paced environment.

Key Objectives:
Client Relations:

- Establish strong relationship with clients, and act as their main point of contact to treat all project inquiries and requests;
- Schedule and hold regular client meetings to update the stakeholders on program performance; Provide on-going feedback to stakeholders;
- Appropriately report any potential projects and systems issues.

Projects Coordination:

- Coordinate projects and programs between all departments, stakeholders and vendors by liaising with appropriate resource persons to obtain and provide information;
- Manage allocations on client specific timeframes;
- Ensure data client integrity; update and maintain target lists and program audiences;
- Prepare and analyse reports for stakeholders in a timely manner;
- Build recommendations and adjust projects as needed to meet KPIs;
- Keep Team Manager, Customer Service Desk updated on projects business rules and requirements;
- Support the Project Manager in implementing new projects;
- Assist in the elaboration of company procedures and ensure that the procedures are kept up-to-date;
- Pro-actively identify and resolve problems within area of responsibility.

Financial Responsibilities
- Track PO, prepare files for invoicing and monthly accruals, and ensure project invoicing and accounting is accurate and timely;
- Identify and analyse discrepancies and errors. Correct errors and follow up on issues;
- Assist in preparing quotes and ensure their accuracy prior to submission to a client;
- Identify opportunities to offer additional services to broaden the scope of the current projects by assessing client needs;

Inventory Management
- Manage inventory and track backorders for items related to allocated projects, including receiving items, destructions, forecasted quarantines;
- Liaise with the warehouse for allocated projects.

Other Duties
- Perform system testing on various systems to ensure optimum functionality with a focus on meeting client expectations (including reporting functions);
- May perform any other clerical and project support duties, as may be required, including but not limited to filing and archiving program records and contracts.

Job Holder Specification:

- Minimum of 1 year of relevant experience, 1 or more years of experience in an office environment.
- Excellent bilingual (English/French) written and oral communication skills with both internal and external customers.
- College diploma or equivalent
- Experience in the healthcare industry is an asset
- Good understanding of customer needs and relations;
- Adept to working in a fast-paced, customer oriented environment.
- Strong organization and time management skills, must be able to work on multiple projects at the same time
- Analytical approach
- Decisive, proven pro-active work style while using diplomacy, resourcefulness and judgment
- Creative, solution driven with attention to details
- Embraces and fosters company values and company policies and initiatives
- Strong knowledge of MS office

**Location**:
The job holder can work Hybrid or Remotely.

  • Client Account Coordinator

    1 week ago

    Montréal, Canada Ashfield Engage Full time

    We are looking for a go-getter, relationship builder and solution-based individual to become our new Client Account Coordinator - Healthcare (Project Coordinator) working in a fast-paced environment. Key Objectives: Client Relations: - Establish strong relationship with clients, and act as their main point of contact to treat all project inquiries and...

  • Account Coordinator

    1 week ago

    Montréal, Canada Data Ad Full time

    Join a fast-growing communications company serving some of the largest pharmaceutical companies in the world. This role is a tremendous opportunity to collaborate with marketing and commercial operations of top global pharmaceutical companies. This is an environment where your ideas, input and suggestions make an impact. The Account Coordinator will support...

  • Key Account Coordinator

    6 days ago

    Montréal, Canada MC RECRUTEMENT ET CONSULTATION Full time

    Job Overview: We are seeking a highly organized and detail-oriented individual to join our team as an Account Coordinator. As an Account Coordinator, you will be responsible for managing and supporting key client accounts, such as Costco, Walmart etc..., ensuring their satisfaction and driving business growth. This is a full-time position with opportunities...

  • Accounting Coordinator

    4 days ago

    Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...

  • Account Coordinator

    2 weeks ago

    Montréal, Canada Stingray Full time

    Department Operations Location Montreal At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? Our Account Management team is currently looking for an Account Coordinator and this position reports to the Account Management...

  • Client Account Manager

    2 weeks ago

    Montréal, Canada Nuovo Photography Full time

    Nuovo Artistic Studios is a semi-nude artistic photography company born from the will to push the boundaries of traditional creative ventures, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty...

  • Client Account Manager

    2 weeks ago

    Montréal, Canada Nuovo Photography Full time

    Nuovo Artistic Studios is a semi-nude artistic photography company born from the will to push the boundaries of traditional creative ventures, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty...

  • Client Account Representative

    6 days ago

    Montréal, Canada Manulife Full time

    **Client Account Representative** The Client Account Representative (CAR) is the single point of contact for day to day service in the organization. The CAR is accountable for ensuring any service related issues are managed within specified timeframes and organizing all resources required to deliver the best customer experience. This includes successfully...

  • Account Services Coordinator

    1 week ago

    Montréal, Canada Staples Full time

    **Account Services Coordinator - 1229783** - Staples is business to business. You’re what binds us together._ - Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North American Top 40 list, we...

  • Accounts Coordinator

    2 weeks ago

    Montréal, Canada Solutions Ambra Full time

    **AMBRA SOLUTIONS** is a telecommunications engineering firm located in Canada in the cities of Trois Rivières and Montreal, as well as in Chile. Always on the lookout for innovations in its field of expertise, Ambra is the first Canadian company to offer private LTE solutions. From designing products not available on the market to implementing solutions...