Customer Retention Specialist
6 days ago
**Overview** **Duties** - Connecting with TELUS cancellations to understand the "why" behind their decision - Addressing concerns with empathy and confidence while offering retention solutions - Rebuilding trust and offering customized solutions to retain customers - Meeting daily/weekly sales and retention targets - Documenting interactions and updating CRM systems accurately - Collaborating with internal teams to improve customer feedback loops **Experience** - 2-4 years of experience in a customer-facing, sales, or retention role - Proven ability to meet or exceed KPIs in a fast-paced environment - Confidence in handling rejection and high-pressure interactions - Excellent communication, negotiation, and problem-solving skills - Willingness to work **on-site** and a team-first mentality **Why You’ll Love It Here**: - Competitive base pay + performance-based incentives - Structured onboarding, coaching, and support - Career growth opportunities in a rapidly evolving industry - A collaborative, dynamic workplace that celebrates success **Job Types**: Full-time, Permanent Pay: $17.50 per hour Additional pay: - Bonus pay **Benefits**: - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - Vision care Schedule: - Monday to Friday - Weekends as needed Work Location: In person
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Retention Specialist, Customer Support
6 days ago
Vancouver, Canada Clio Full timeRetention Specialist, Customer Support Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a...
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North Vancouver, Canada AspenClean Full timeAt **AspenClean**, we are passionate about offering eco-friendly cleaning solutions that are safe for your home and the planet. As a growing brand dedicated to sustainability, we’re seeking a **Customer Acquisition and Retention Specialist** to join our in-house marketing team in **North Vancouver**. This is an exciting opportunity to drive growth through...
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Customer Retention Specialist
1 week ago
Vancouver, Canada Nimbyx Full time**Your Adventure**: - **Retention Tactician**: Develop and implement strategies to keep our customers coming back for more. - **Engagement Engineer**: Craft engaging programs and initiatives that boost customer loyalty. - **Feedback Fanatic**: Gather and analyze customer feedback to improve their experience. - **Cross-Team Collaborator**: Work with sales...
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Automotive Customer Success
6 days ago
Vancouver, Canada Dilawri Group of Companies Full timeA leading automotive group in Metro Vancouver is seeking a Customer Retention Specialist to enhance vehicle sales while ensuring exceptional customer satisfaction. You will manage customer databases, work closely with the management team, and sell vehicles while maintaining a superior customer experience. The role requires excellent communication skills,...
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Automotive Customer Success
6 days ago
Vancouver, Canada Dilawri Group of Companies Full timeA leading automotive group in Metro Vancouver is seeking a Customer Retention Specialist to enhance vehicle sales while ensuring exceptional customer satisfaction. You will manage customer databases, work closely with the management team, and sell vehicles while maintaining a superior customer experience. The role requires excellent communication skills,...
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Customer Retention Specialist
4 days ago
Vancouver, BC VA C, Canada Mercedes-Benz Vancouver Full timeLooking for a greatopportunity to work in Canada's largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you Dilawri life is full of excitement, click here for a glimpse into the road ahead. Mercedes-Benz Vancouver is currently looking to fill the position of CustomerRetention Specialist.Reporting to the General Manager,...
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Retention Specialist, Customer Support
6 days ago
Vancouver, Canada Clio Full timeA leading legal tech firm is seeking a Retention Specialist to join its Customer Support Team. This role involves working to reduce customer churn, handling account cancellations, and ensuring customer satisfaction through effective problem-solving and communication. Candidates should have at least 2 years of experience in a customer-facing role and be...
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Retention Marketing Specialist
5 days ago
Vancouver, Canada Indochino Full timeAs the Retention Marketing Specialist, you’ll create personalized, insight-led messaging across Email and SMS that guides customers from first purchase to lifelong loyalty. By translating behavior and intent signals into timely, relevant, and premium communication, you’ll strengthen engagement, deepen relationships, and drive repeat purchase—whether...
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Patient Engagement and Retention Specialist
2 weeks ago
Vancouver, Canada LASIK MD Full time**See if you are our next**: **PATIENT ENGAGEMENT AND RETENTION SPECIALIST | VANCOUVER** Working for LASIK MD (_a partner of Vision Group Canada_) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see...
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Vancouver, Canada Dilawri Group of Companies Full timeLooking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you! Dilawri life is full of excitement, click here for a glimpse into the road ahead. Mercedes-Benz Vancouver is currently looking to fill the position of Customer Retention Specialist. Reporting to the General...
