Customer Retention Specialist

5 days ago

Vancouver, Canada Inkeros Full time

**Overview** **Duties** - Connecting with TELUS cancellations to understand the "why" behind their decision - Addressing concerns with empathy and confidence while offering retention solutions - Rebuilding trust and offering customized solutions to retain customers - Meeting daily/weekly sales and retention targets - Documenting interactions and updating CRM systems accurately - Collaborating with internal teams to improve customer feedback loops **Experience** - 2-4 years of experience in a customer-facing, sales, or retention role - Proven ability to meet or exceed KPIs in a fast-paced environment - Confidence in handling rejection and high-pressure interactions - Excellent communication, negotiation, and problem-solving skills - Willingness to work **on-site** and a team-first mentality **Why You’ll Love It Here**: - Competitive base pay + performance-based incentives - Structured onboarding, coaching, and support - Career growth opportunities in a rapidly evolving industry - A collaborative, dynamic workplace that celebrates success **Job Types**: Full-time, Permanent Pay: $17.50 per hour Additional pay: - Bonus pay **Benefits**: - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - Vision care Schedule: - Monday to Friday - Weekends as needed Work Location: In person

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