Retention Specialist, Customer Support

3 days ago


Vancouver, Canada Clio Full time

A leading legal tech firm is seeking a Retention Specialist to join its Customer Support Team. This role involves working to reduce customer churn, handling account cancellations, and ensuring customer satisfaction through effective problem-solving and communication. Candidates should have at least 2 years of experience in a customer-facing role and be familiar with using tools like Salesforce and Gong. The company offers competitive compensation and benefits, including a hybrid work environment and a flexible time-off policy.
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