Program Supervisor

2 weeks ago

Guelph, Canada Guelph Independent Living Full time

Guelph Independent Living is a premier Community organization serving people where they live; we are committed to our clients living with dignity by delivering quality programs, housing and supportive services.

**Why Join our team**:

- Rewarding and impactful work, ensuring clients within the community receive care
- Competitive compensation
- Group RRSP program, including Employer matching after length of service
- Employee Assistance Program
- Continuous learning and professional development opportunities
- Supportive team environment

**Position Summary**:
The Program Supervisor is responsible for the overall supervision, coordination, delivery, and quality assurance of client services across multiple programs. This role oversees daily operations, including staff supervision, scheduling, administrative functions, and ensures compliance with health and safety standards. The Program Supervisor provides leadership to direct staff, supports program development, and acts as a key point of contact for client and employee matters, escalating critical issues to the Program Manager as needed.

**Key Responsibilities**:
**Supervision**:

- Provide leadership and direct supervision to staff across multiple programs.
- Manage scheduling of staff using the Alayacare platform and ensure adequate coverage.
- Conduct staff orientations, assign duties, monitor performance, and lead ongoing training and development.
- Complete performance appraisals and manage corrective actions when required.
- Investigate staff incidents and injuries; promote and monitor safe work practices.
- Participate in and support Return to Work (RTW) activities.
- Process payroll information and approve vacation and leave requests.

**Program OversightAdministration**:

- Monitor delivery of services to ensure program goals and service standards are consistently met.
- Ensure compliance with agency policies and health and safety protocols.
- Participate in the rotating on-call schedule to provide after-hours support.

**Client Services**:

- Assist in developing and overseeing client service plans to ensure individualized care and program alignment.
- Respond to and resolve client concerns in a timely and professional manner.
- Participate in client assessments and ensure appropriate services are delivered based on assessed needs.
- Foster positive client relationships and monitor satisfaction with services.

**Qualifications**:

- 4-5 years of progressive experience in staff supervision, training, and program oversight.
- Demonstrated ability to lead teams and manage multiple priorities.
- Strong knowledge of the needs of adults with disabilities and seniors.
- Familiarity with the Occupational Health and Safety Act and supervisory responsibilities.
- Thorough understanding of relevant legislation and regulatory standards.
- Proficient in payroll procedures.
- Excellent verbal, written, and interpersonal communication skills.
- Proficient with Microsoft 365, including Word and Excel; experience with Alayacare is an asset.
- Valid driver's license and access to a reliable vehicle.

The position is **3 days per week; 21 hours per week**, (plus 1 hour unpaid lunch daily).

**Salary**: $29/hour to start. Eligible for $1 increase after successful 6-month probation period.

**Start Date**: ASAP

**Deadline to apply**: June 16, 2025, Position will remain open until filled

Guelph Independent Living is an equal opportunity employer. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

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