Care Supervisor

Are you an RN or RPN who leads by example in meeting or exceeding clients’ expectations? Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you’re the type of professional who will excel as part of the CBI Home Health team in partner with Guelph Wellington Ontario Health Team.

As a Care Supervisor in CBI Home Health’s specialized, integrated care programs, you will play a pivotal role in ensuring high-quality, patient-centered care in home and community settings. Showing the way as a Regulated Health Professional (RN or RPN), you will supervise staff in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence. The Care Supervisor is a critical role that manages the day-to-day operations of several programs and is a primary point of contact between clients, field staff and managers.

As a Care Supervisor, you will:

- Complete a comprehensive initial and interim care assessment within expected timelines as per the contractual agreement utilizing tools, forms, and processes as aligned with CBI Home Health policy and procedure, guidelines, documenting all required information as well as any information pertinent to the client status and care planning.
- Respond to client complaints striving to resolve when able and escalating as required internally (to management) and externally (to funders) as appropriate.
- Identify opportunities to improve service and/or service delivery, engaging appropriate team members to drive effective and efficient change as required
- Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
- Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
- Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
- Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
- Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders and the associated Regulatory Body
- Ensure accurate and timely completion of appropriate documentation, including client charting
- Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
- Ensure a timely and comprehensive response to Incident Reporting (IR)
- Ensure policies and procedures are enforced and reflect best practices.

**What you will need to be successful**

To take on the role of Care Supervisor, you must:

- Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
- Have 2 years of supervisory experience and/or experience in the home health service delivery
- Be able to effectively establish and build rapport with clients and care staff
- Computer skills - Proficiency with Microsoft Office Suite, ability to use and utilize scheduling systems
- Possess a valid Ontario driver’s license with access to a reliable vehicle with ability to travel in community
- Have the ability to participate in afterhours on call support for the on-call nurses
- Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
- Be self-motivated with an ability to work both independently and as an effective member of a team
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._
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