Supervisor, Environmental Programs

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
Reporting to the Manager, Compliance, Programs and Performance, the Supervisor, Environmental Programs is responsible for leading a team of innovative and dedicated full-time and seasonal staff in achieving strategic, public-facing environmental programs, engagement and education goals of the Council-approved Master Plans and Strategies to reclaim and sustain service capacity and minimize environmental impact. Building on the City’s reputation as an innovative and creative leader in municipal waste, water and wastewater services programming, the Supervisor will lead the development, administration, evaluation and improvement of this multidisciplinary portfolio.

**Key duties and responsibilities**
- Provide visible and positive leadership to staff, developing and nurturing a work environment that is inclusive, respectful and motivating.
- Responsible for the management, supervision and guidance of staff including hiring, training and evaluating performance.
- Develop and report on variances related to multi-year operating and capital budgets.
- Manage the development, coordination and scheduling of annual and multi-year work plans for environmental programs.
- Manage the execution of an environmental program framework to identify synergies and align program initiatives (where possible) for water, wastewater and solid waste.
- Manage the development of reputational and action-oriented public educational materials, marketing campaigns and public engagement strategies in coordination with cross-departmental internal stakeholders.
- Oversee the delivery of program and promotion recommendations, projects and pilots, evaluation and modifications, related to the Water Efficiency Strategy (2016), Solid Waste Management Master Plan (2021), and public education and communications plans, including wastewater.
- Respond to escalated public concerns or inquiries and coordinate distribution of public information materials; host and/or attend public meetings and workshops and make presentations to community groups.
- Develop formal project documents including Project Charters, Schedules, Risk Registers, and Business Cases, amongst others, and ensures project management rigour is consistent with protocols of the City’s Project Management Office and Project Management Institute, as required.
- Manage consultants and contractors related to program delivery and ensure cost-effective and timely delivery of results that align with corporate objectives.
- Provide leading technical expertise to master plan and other corporate strategic planning processes and content.
- Act as a resource to conduct research, manage data, provide interpretation, and offer recommendations based on industry best practice and environmental scans.
- Establish and maintain excellent networking relationships with municipal, provincial, federal and other affiliated agencies engaged in water, wastewater and solid waste management.
- Maintain awareness of emerging trends and new developments in the field of environmental programs applicable to the City; incorporate new developments as appropriate into programs and provide technical expertise.
- Establish baseline key program indicators and a reporting protocol for environmental program-based initiatives including water demand, wastewater collection impacts and solid waste diversion rates based on standard reporting practices and methodology.
- Support internal benchmarking and continuous improvement initiatives.
- Other duties as assigned.

**Qualifications and requirements**
- Experience motivating, training, and supervising unionized staff in a service-oriented environment.
- Experience leading projects that are delivered on time and on budget.
- Excellent working knowledge of water, waste and wastewater best practices, including water conservation technologies, practices, devices and systems.
- Excellent customer service skills with the ability to resolve customer inquiries/complaints effectively.
- Analytical and organizational skills with the ability to manage multiple assignments to meet deadlines in a fast-paced customer service focused environment.
- Excellent communications skills (both oral and written) with the ability to facilitate training and consult with all levels of staff, stakeholders and the general public.
- Ability to analyze problems, identify alternatives and make recommendations to implement best