Service Writer

**Job Title: Service Writer - Saskatoon, SK**

We are looking for a full-time Service Writer to join our team in Saskatoon, SK.

A Service Writer is responsible for accurately documenting required repairs and parts on work orders, as well as scheduling the appropriate technicians for each job using our operating system, Intellidealer/CDK.

This position is perfect for a highly motivated and detail orientated person who is interested in furthering their career in the industry of automotive/garage equipment - including automotive and heavy-duty lifts, alignment machines, wheel service equipment, lubrication equipment, vehicle damage detection cameras, and more.

**Responsibilities**:

- Establish and sustain customer relationships by effectively overseeing and fulfilling their equipment repair needs.
- Maintaining customer profiles and contact information.
- Monitor customer records to check for regular scheduled servicing, and future work.
- Develop cost estimates, logging necessary parts and the time needed for service, or repairs.
- Act as the main point of contact for the outside technicians, supporting them in their service work.
- Perform warranty procedures with the OEM.
- Place and fill parts orders for the technician’s service work.
- Maintain an inventory of parts, including the receival of part’s shipments from OEM’s and other branches.
- Schedule the most appropriate service technician for each job.
- Convey all relevant information regarding costs, parts, work and service technicians to customers as needed.
- Contact customers to schedule appointments.
- Consult with customers to discuss their requirements and relay those requirements to service technicians.
- Communicate any additional work, and relay the details, and extra costs associated.
- Enter the details of repair jobs via workorder on the company’s operating system, and prepare repair instructions.
- Perform follow ups with customers after work has been completed - ensuring accuracy of work and completion of documentation including invoices.

**Requirements & Skills**:

- Proven work experience as a Service Writer or similar role
- Previous work experience as a Parts Technician or similar role
- Computer literacy and knowledge of office software programs
- Excellent communication and customer service skills
- Problem solving capabilities and the strong ability to multi-task
- Strong record-keeping skills
- The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
- A high school diploma or equivalent is preferred

**Related Physical & Safety Requirements**:

- Ability to lift and carry heavy equipment components, parts, and tools weighing up to 50 lbs. Push /pull up to 500 lbs.
- Bending, climbing stairs, and stepladders intermittently, and standing, walking, and sitting for extended periods.
- Comfortable performing some outdoor tasks in various weather conditions.
- Proficient with equipment operation, and various tools.
- Use of Electronic Logging Device (ELD) is mandatory.
- Adherence to safety policies, training procedures, and PPE requirements associated with the role.

**Employment Type & Compensation**:

- $30.00 - $35.00 per hour (Dependent on experience)
- Employment within a recession proof industry
- Dental Care
- Disability Insurance
- Extended Health Care
- Life Insurance
- RRSP Contribution and Matching Program
- Company iPad, phone, and vehicle to use for company purposes
- Business related expenses and fuel to be covered
- Working Monday to Friday (8:00 - 4:30)

**About us**:
For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac Industrial Ltd. has grown exponentially and offers unparalleled service, and inventory, throughout Western Canada.

With our head office located in Acheson AB, Westvac covers all of Western Canada with branch offices in Saskatoon SK, Calgary AB, and Surrey BC. Westvac specializes in three divisions and carries an extensive product line, including Heavy and Light Duty Vehicle Lifts, Hydro Excavators, Street Sweepers, Garbage Trucks, Fire Apparatus, Municipal Tractors, and a variety of other industrial equipment.

We thank all interested applicants, however, only those under consideration and legally entitled to work in Canada will be contacted.
- Westvac Industrial Ltd. appreciates diversity and is proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all team members. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status. _

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible