Service Writer

**Job Overview**: We are seeking a - **_Service Writer_** to join our team and play a vital role in ensuring smooth operations in our service department. The Service Writer will act as a liaison between customers and our service technicians, providing excellent customer service and maintaining accurate records.**Key Responsibilities**: - ** Customer Interaction**: - Greet and assist customers when they arrive for service. - Listen to customer concerns, document vehicle issues, and provide clear explanations of the service process. - Provide estimated service costs and obtain customer approval. - ** Service Scheduling**: - Schedule service appointments and ensure efficient allocation of resources. - Maintain a well-organized service appointment calendar. - Coordinate with service technicians to prioritize work orders. - ** Service Documentation**: - Create and maintain accurate service orders and repair estimates. - Document service recommendations and obtain customer approvals. - Ensure all paperwork is complete and organized by efficient service execution. - ** Communication & Follow-Ups**: - Keep customers informed of the status of their service and any changes in the estimated completion time. - Communicate with customers about additional service recommendations. - Follow up with customers after service to ensure satisfaction. - ** Technical Knowledge**: - Develop a basic understanding of automotive terminology and repair processes. - Collaborate with service technicians to accurately relay technical information to customers. **Desired Qualifications & Traits**: - High school diploma or equivalent. - Proven experience in a customer service or service writer role is an asset. - Excellent interpersonal and communication skills. - Strong organizational skills and attention to detail. - Proficiency in using service scheduling and management software. - Ability to work in a fast-paced environment and handle multiple tasks. - Problem-solving abilities and a customer-focused approach. **Company Overview**: We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.**_ Our Noble Cause: _** **_People together, doing what’s right, making a difference._** Flaman is a group of individuals working together with the guidance of our 3 values: - _Customer Responsibility_, - _Achievement of Goals_, and - _Making Things Better_.- ** Customer Responsibility**: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. - ** Achievement of Goals**: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels. - ** Making Things Better**: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide. **Benefits & Perks**: Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team: - ** Compensation**: - Individually structured compensation recognizing and appreciating your commitment and efforts. - ** Opportunities for Growth**: - Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential. - ** Comprehensive Benefits**: - Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. - Prioritize your health with our group extended medical, dental, and vision insurance plans. - ** Financial Planning**: - Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. - ** Support & Assistance**: - Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health. **How to Apply**: - Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.