Generalist, Customer Care

6 days ago

Rocky View County, Canada Gordon Food Service Full time

Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:_
- Location:_
- Essential Functions:_- Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers- May mentor new Customer Care Generalists and attend ongoing training sessions- Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service- Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed- Supports Recalls Communication Management, as needed.- Performs other duties as assigned.
- Knowledge / Skills / Abilities:_- Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.- Must have excellent attention to detail, time management and organizational skills.- Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.- Must have the ability to multitask, prioritize and be able to work independently or within a team environment.- Highly motivated self starter with a focus on details and accuracy in a fast paced environment-
- Must have good customer service and time management skills.- Ability to demonstrate understanding of Foodservice industry and operations-
- Ability to perform 10-key data entry
- Education & Minimum Experience Requirements:_- High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service- Bachelor Degree in Business, Sales or Marketing preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

  • Customer Care Clerk

    4 days ago

    Rocky View County, Canada Rocky View County Full time

    Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect,...

  • Human Resources Generalist

    2 weeks ago

    Rocky View County, Canada CANADA CARTAGE Full time

    **Why you’ll love Canada Cartage** An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we...

  • Animal Care Attendant

    3 days ago

    Rocky View County, Canada Happy Tails Pet Retreat Full time

    Happy Tails Pet Retreat is a small business in Rocky View County, AB T4C 2X3. We are professional, agile, and customer-centric. Our work environment includes: - Cozy office setting - Relaxed atmosphere - Flexible working hours - On-the-job training - Casual work attire - Safe work environment Happy Tails Pet Retreat is looking for a part time animal care...

  • Seasonal Sales Associate

    3 days ago

    Rocky View County, Canada Timber Ridge Firewood Full time

    **Job Overview** We are seeking Seasonal Sales Associates to join our team for a temporary period. As a Seasonal Sales Associate, you will play a crucial role in providing excellent customer service and support during our peak season. **Responsibilities**: - You will be provided with various customer call lists and asked to call each of the clients to...

  • People & Culture Generalist, Wdp

    3 days ago

    Lacombe County, Canada Vitalus Nutrition Inc Full time

    **POSITION OVERVIEW** The primary role of the People & Culture Generalist is to support and execute the implementation our People & Culture initiatives, policies, and practices, by partnering with business leaders to facilitate a work environment that promotes our VALUES and our PURPOSE, employee engagement, and ensures compliance with employment...

  • Customer Service Coordinator

    2 weeks ago

    Rocky View, Canada MAPEI Inc. Full time

    **Main tasks and responsibilities of the position**: - Entered product orders (admixtures and grinding agents) from representatives or directly from customers into the computer system for all Canada; - Plans delivery routes according to the characteristics of the equipment available to make deliveries by optimizing loading to minimize delivery costs and...

  • Customer Service Representative

    2 weeks ago

    Rocky View, Canada Alexandria Moulding Full time

    Alexandria Moulding is currently looking for a **Customer Service Representative** to join our VALUES based organization. The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the...

  • Project Manager

    1 week ago

    Rocky View, Canada DSV Full time

    **CORE PURPOSE AND ESSENCE OF THE POSITION**: As a Project Manager, Customer Support, you will support the Director, Customer Support by leading key projects to the success of the business and will be responsible for the day-to-day support and success of our client. You will act as a liaison between the client and operations team. **ESSENTIAL DUTIES AND...

  • Class 5 Delivery Driver

    2 weeks ago

    Rocky View County, Canada BJS Ltd. Full time

    **Job description** We are looking for enthusiastic, team players to deliver Amazon packages. Delivery Associates strive to get every order to the customer’s door on-time. We offer **full time opportunities**. Company Vehicle Provided! No Commercial Drivers License Required! Approximate shift starts **4:30 AM**. Shifts range between **8-10 hours per day**...

  • Inbound Service Agent

    6 days ago

    Rocky View County, Canada City Wide Towing Full time

    **Job Summary**: Knowledge of Alberta; rural and major city center’s navigation is required. Any additional tasks which may be required and will be trained. **Reports To**:Customer Service Centre Manager **Major Responsibilities**: - Prioritizes safety with internal/external customers. - Works in accordance with City Wide Towing Inc. policies and...