Customer Service Representative

Alexandria Moulding is currently looking for a **Customer Service Representative** to join our VALUES based organization. The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with developing and maintaining strong working relationships with customers and potential prospects.

**RESPONSIBILITIES**:

- Manage, support, assist and follow assigned accounts.
- Process and track orders and call upon major accounts.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
- Troubleshoot customer issues over the phone.
- Respond to and resolve customer questions and concerns in a timely manner.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Provide assistance to sales representatives on account management.

**SKILLS/REQUIREMENT**
- Able to handle high volume of telephone calls, internal requests and frequent interruptions in an open environment concept.
- Highly developed sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
- Organized and capable of performing under pressure with tight deadlines.
- Ability to communicate clearly and professionally, both verbally and in writing in English.
- Advance computer knowledge in Microsoft Office programs.
- Considerable independent judgment and decision making in carrying out assignments.
- Possess a strong work ethic and team player mentality.
- Mobility to travel. Valid driver’s license and passport.

**ASSETS**:

- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction).

**EXPERIENCE/EDUCATION**:

- 3-5 years previous experience in manufacturing, planning, operations or customer service.
- Post-secondary diploma or equivalent education and related experience.
- _Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion_

**Benefits**_:_

We’re proud to offer a comprehensive benefits program tailored to support your well-being.

As part of our offerings, you’ll have access to 100% employer paid Dental Care, Vision Care, and Medical Care to ensure your health needs are met. Additionally, you’ll have the opportunity to join our Company DCPP, empowering you to build a secure financial future.

We offer an Employee Assistance Program (EAP) and Wellness Program. Our EAP provides resources and support to navigate life’s challenges, both personal and professional. Our Thrive Wellness program is dedicated to promoting a healthy lifestyle, with initiatives aimed at physical fitness, mental health, and work-life balance.

**Job Type**: Full-time, permanent

**Work Location**: Onsite - 1 High Plains Trail, Rocky View County, AB T4A 3M6

**Existing Vacancy**: Yes

**Salary**:$48,000 - $58,000
- Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands Alexandria Moulding, U.S. LUMBER, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products_
- Moulure Alexandria Moulding Inc is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process. We thank all applicants for their interest but only those selected for an interview will be contacted._