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Project Manager

2 weeks ago

Rocky View, Canada DSV Full time

**CORE PURPOSE AND ESSENCE OF THE POSITION**:
As a Project Manager, Customer Support, you will support the Director, Customer Support by leading key projects to the success of the business and will be responsible for the day-to-day support and success of our client. You will act as a liaison between the client and operations team.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Client Relations
- Build up a long-term relationship of trust with the customers in your portfolio and learn about their operations (SLA, SOW and SLAs.).
- Serving as the main point of contact between client and operations
- Addressing any concerns or issues a client may have and working with leadership to resolve them
- Monitor the Customer Satisfaction, draw up action plans, coordinate with the operations team to complete them.

Project Management:

- Work with the Operations Leadership Team to establish projects which support the growth of our business.
- Establish project plans, tasks, resources, and ownership to ensure timelines are met.
- Manage internal and external projects which may extend to suppliers and clients.
- Coordinate internal and external resources for the planning and execution of projects
- Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities
- Identify and manage costs associated with project budgets.
- Partner with Continuous Improvement Leader to drive improvement projects through operations
- Review and optimize Warehousing Processes which will range from product assembly to higher level transactional processes.
- Create and document new processes as required.

Reporting
- Interpret, monitor and analyze data and metrics to create various reports and queries
- Creates dashboards and KPI’s to measure effectiveness and success of our deliverables

**REQURIED COMPETENCIES**:
Computer Skills
- Expert in MS Excel, VBA and Marcos
- Advanced skills in PowerPoint
- Working knowledge of PowerBI, PowerAPPS, and SQL is considered an asset.

Communication Skills
- Advanced customer service skills to remain personable with client to build relationships and establish yourself as a reliable source for the client to turn to with any questions or concerns
- Team building and collaboration abilities when working with other departments to develop strategies that benefit client

**MINIMUM EDUCATION and/or EXPERIENCE**:

- 4+ years’ experience directly managing projects and client relations
- 3+ years’ experience in a Warehousing Operations, 3PL or Manufacturing Engineering role.
- Bachelor’s degree required, preferably in a technical discipline. Masters is considered a plus
- Prior experience establishing Manufacturing assembly processes.
- Successful prior implementation of Lean Manufacturing.
- Demonstrated knowledge of Lean, 5S, Continuous Improvement, Kaizen, Value Stream, and Process Mapping.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Rocky View, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 1 year (preferred)
- Warehouse/3PL/Manufacturing: 1 year (preferred)

Work Location: In person