Order Desk

7 days ago

Mississauga, Canada Peak Performance Products Full time

**Peak Performance Products**
- Canada’s Leading Distributor of Health and Sports Supplements_

Our mission is to bring innovative and effective health and wellness products to the Canadian market. We are looking for a dedicated and ambitious customer service and order desk specialist to join our growing team. This position offers potential for advancement into a lead role in the near future.

**Key Responsibilities**:

- Manage all day-to-day sales order entry activities, including verifying customer and purchase order details.
- Ensure high customer satisfaction throughout all stages of the sales process.
- Identify and communicate opportunities to enhance the customer experience.
- Address order-related issues promptly, collaborating effectively with other team members.
- Resolve complaints effectively, providing accurate product and service information.
- Upsell and recommend products as appropriate.
- Escalate complex issues to the appropriate department when necessary.
- Work closely with other departments to resolve customer concerns.
- Maintain a positive and professional attitude and continuously improve product knowledge.
- Adapt to new technologies and processes as they are introduced.
- Process returns according to established procedures, coordinating with the Returns Department as needed.
- Conduct credit inquiries and investigate shipping or vendor issues.

**Position Requirements**:

- **Leadership Ambitions**: Demonstrated interest in growth and leadership within a team.
- **Experience with NetSuite**: Minimum 2 years of experience required.
- **Office Skills**: Proficient in Microsoft Office, including strong Excel skills, and overall computer literacy.
- **Team Collaboration**: Ability to work effectively with other team members in a collaborative environment.
- Strong data entry skills with a keen eye for detail.
- Solid communication skills, both verbal and written.
- Proven ability to upsell or recommend alternative products.
- Confident in phone communications and capable of resolving customer issues through active listening.
- Strong organizational and interpersonal skills to meet position demands.
- Bilingual (French/English) is an asset but not required.

**The Peak Advantage**:

- Collaborative, team-oriented work culture with growth opportunities.
- Employee and family discounts on all Peak products.
- On-site gym for employee use.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- NetSuite: 2 years (required)

Work Location: In person

  • Order Desk

    2 weeks ago

    Mississauga, Canada Manufacturier d'Aluminium Ottawa Inc Full time

    Taking orders over the phone and in person. Processing payments from the customers at the time of the order. Making sure that the packing slips and shipments are matched. Processing Shipments and Invoices daily for all orders **Qualifications**: Able to work under pressure Exceptional mathematical skills Customer service ERP/MRP experience is an asset...

  • Order Desk

    2 weeks ago

    Mississauga, Canada Launch Auto Service Full time

    **Order Desk / Customer Service Representative** Location: Mississauga, ON **About Us** Launch Auto Service is a growing auto service center committed to providing top-quality automotive care and exceptional customer service. We are looking for a motivated and detail-oriented individual to join our team as an **Order Desk / Customer Service...

  • Order Desk/csr Supervisor

    7 days ago

    Mississauga, Canada Peak Performance Products Full time

    **Peak Performance Products** **Canada’s Leading Distributor of Health and Sports Supplements** Our mission is to bring innovative and effective health and wellness products to the Canadian market. We are seeking a proactive and experienced **Order Desk Supervisor** to lead our order desk team. This position requires strong leadership skills,...

  • Order Desk

    1 week ago

    Mississauga, ON LZ H, Canada Holliston's Inc. Full time $91,200 - $114,400 per year

    Customer Service / Order Desk(Previous applicants need not apply. )A Mississauga distributor of Shipping and Packaging supplies (B2B) has an immediate vacancy for an experienced Order Desk / Customer Service person.The qualified candidate will possess strong organizational and computer skills, along with a 'take-charge' attitude. They will be responsible for...

  • Order Desk/ Customer Service

    15 hours ago

    Mississauga, Canada FMF Glass Hardware Full time

    **Job Title**: Front Desk/Customer Service Officer **Duty Station**: FMF Glass Hardware, 7205 Tranmere Drive Unit 9 Mississauga Ontario L5S 1N4 **Job Timing**:8:00 am to 5:00 pm **Reports to**: Top Management **About the Company**: FMF is a proud Canadian company, led by a team of seasoned professionals with over 20 years of experience in the industry. We...

  • Bilingual SAP ECC Order Desk Specialist

    4 weeks ago

    Mississauga, Canada Panasonic Full time

    A leading technology company in Mississauga is seeking a Bilingual Order Desk Representative. The role involves processing customer orders, ensuring inventory management, and supporting both vendors and internal teams. The ideal candidate has a high school diploma, experience in customer service, and proficiency in Microsoft Office, with SAP knowledge being...

  • Bilingual Order Desk Representative- SAP Ecc

    2 weeks ago

    Mississauga, Canada Panasonic Canada Inc. Full time

    **Panasonic Canada Inc.** For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better - simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a...

  • Inside Sales Rep/order Desk

    7 days ago

    Mississauga, Canada The Accurate Group Full time

    The Accurate Group is a dynamic group of companies with a great work environment for those looking to develop their careers. We have an immediate opening for an **Inside Sales Representative **at our location in **Mississauga**. We are looking to hire enthusiastic, personable individuals who is a team player, have excellent multi-tasking skills, and...

  • Full Time Order Desk

    2 weeks ago

    Mississauga, Canada Mason's Masonry Supply Ltd. Full time

    **Summary of Work Environment and Work Performed**: The successful applicant will work together with other members of the sales team as well as customer service and shipping personnel to ensure a high level of overall service to our customers. In general, the successful applicant will ensure that customers receive professional sales assistance and service...

  • Front Desk Receptionist

    1 week ago

    Mississauga, Canada Triple A Cheese Full time

    Triple A Cheese values high ethical standards and personal integrity of its employees. The Receptionist will be responsible in taking down customer orders, explaining options to customers, and helping our team process and fulfill orders as needed. They will also coordinate front-desk activities, including distributing correspondence and redirecting phone...