Customer Service

**Customer Service / Order Desk**

A Mississauga distributor of Shipping and Packaging supplies (B2B) has an immediate vacancy for a Customer Service / Order Desk person.

Additionally, they will learn, through coaching and hands-on training, other duties, such as: creating and submitting Purchase Orders; constant follow up with vendors; training in Accounts Receivable and Payables, as well as other office related responsibilities.

**POSITION RESPONSIBILITIES**

**Customer Service / Order Desk**
- Create Packing Lists for orders ready to be picked by the warehouse for shipping;
- Provide knowledgeable answers to customer questions regarding products and availability;
- Optimize customer satisfaction through excellent phone manners, quick, efficient, courteous service, and information exactness;
- Work with customers to resolve product returns, shipping inquiries, and other questions;
- Work with internal departments to meet customers' needs;
- Answer, screen, and forward incoming telephone calls;
- Communicate clearly - verbally and in writing - always using professional etiquette and courtesy;
- Filing and other duties as assigned.
- Assist all other departments in different areas and functions of the company;
**MINIMUM REQUIREMENTS**
- Fluent in English; verbal and written;
- 3+ years of superior **(non-retail)** order processing experience in an inventory-based business-to-business company;
- 3+ years of experience with data entry;
- Excellent mathematical, analytical and computer skills and complete proficiency in MS Office (Outlook, Excel, and Word all required);
- Microsoft Excel skills (including building basic spreadsheets and using basic formulas) and database experience preferred.
- **An aptitude for listening and paying strict attention to details**;
- Ability to work independently under mínimal supervision, but also as part of a team;
- Customer-oriented, responsible, well organized, good judgement skills;
- Strong desire to learn and able to pick up learned skills and programs quickly;
- Excellent and strong phone manner, multi-tasking skills, ability to problem solve;
- **An incredible memory (tested daily)**;
- Comfortable in a fast-paced, results-oriented environment, with a positive attitude and drive to succeed;
**Please Note: Applicants must be legally authorized to work in Canada.**

If this sounds like you, send us your resume today

**BENEFITS**

At Holliston’s Inc. we thrive on the challenge to be our best, think progressively, and work as a team to give our customers the world-class service they expect and deserve. We care about each other, our customers, and maintain respect at all times. We are driven to achieve mutual success.

As part of our team, you will receive:

- An industry-competitive compensation package;
- An opportunity to do what you do best;
- A management team who supports your development through ongoing, hands-on training;
- A team always interested in hearing your ideas;
- A supportive management team who encourages your input and listens to your opinions;
- Opportunities to build close and long-lasting relationships;
- Ability to make a difference and lasting impact;
- The opportunity to work with a dynamic, progressive, ever-growing company and high-performance team;
- Opportunities for advancement;
- Regular performance and salary reviews.

**Additional Benefits**:

- Casual dress
- On-site parking
- Bus stop in front of office
- Employee appreciation lunches
- Early closing time on Fridays during the summer

**HOURS**: _**Permanent, Full-time**_; Monday to Friday from 8:30am to 5:00pm

**Salary**: $21.00/hour.

Work Location: In-Office - Mississauga, ON

Interviews:
First interviews are remote via MS Teams.

Previous applicants need not apply. No agencies please.

**About Us**

**Proudly Canadian Owned and Operated since founded in 1995**

Holliston’s Inc. is a distribution company of shipping, packaging, industrial and safety supplies.
- Holliston’s Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, provincial, or local law._

Pay: $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON L4Z 2H3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)
- Data Entry: 3 years (required)

Work Location: In person