Operations Coordinator

**Our Story**

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

**Fun fact**: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over **four generations.**Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl tile and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

**Family. History. Proud to be Ames Tile.**

**Why We Need You**:
We are growing as a business

As the **Operations Coordinator**you will provide administrative and operational/procedural support for all functions within the branch relating to the ordering, facilitation, and movement of all products in and out of the branch.

**What You’ll Do**:

- Support and be a resource for Inside Sales and Showroom within the Branch, as well as fellow Team Members from other Branches.
- Orders all non-tile (accessory) product from Ames’ vendors, including filling back orders and resolving product discrepancies
- Maintaining optimal inventory (min/max) levels.
- Ensure inventory returns are processed timely, faulty items are quarantined and claims sent to suppliers as needed with tracking to ensure credit received back to Ames.
- Manage the day-to-day product transfer processes and filter to one, back-order fulfilment to ensure proper stock levels are maintained at all times.
- Double-checking inbound/outbound orders to ensure ship confirm and billing accuracy.
- Investigate and reconcile (GL) freight invoices and waybills ensuring Ames is charged correctly for all orders, and freight relating to deliveries and returns.
- Point person to ensure product is transferred and arrives to branch when promised and as required.
- Ordering Branch supplies and materials as needed.
- Assist with organizing branch meetings and events.
- Correct and input any product quantity variances in Ames’ ERP system.
- Pricing change and creating price books also setting up discount pricing on new accounts.
- Improve and maintain process efficiencies within the branch and with inter-branch communication and logistics.

**Who You Are**:

- 2-5 years previous experience in an Administrator role.
- Post secondary education in Administration, Business, or another related field.
- Strong written and verbal communication skills.
- Excellent interpersonal skills.
- Keen attention to detail.
- Proficient with a Windows computer environment.
- Ability to work quickly and accurately in a fast-paced environment.
- Strong ability to multi-task.
- Ability to build and maintain customer relationships.
- Detail oriented and organized.
- Effective time management skills.
- Highly motivated and committed with a desire to succeed.
- Exceptional communication, and relationship-building skills.

**Bonus**:

- Previous Tile & Flooring experience.
- Previous experience in a supervisory capacity.

**Ames Benefits & Perks**:

- Work Life Balance Initiatives
- Competitive Compensation.
- Annual Profit-Sharing Program, Referral Bonuses, Company Pension Plan.
- Comprehensive Benefits, plus a Health Spending Account.
- Employee Family and Assistance Program.
- Make a Difference Initiatives through the Ames Family Foundation.
- Professional Development (Tuition Reimbursement).
- Hobby & Wellness Allowance, Community Service (Volunteer) Days.
- Company Events (ft. lots of food), On-Site Starbucks Coffee Machine.
- Ames Tile & Stone Discount (Friends & Family).
- On-Site Parking.
- COR Workplace Certified, Best Workplace Certified Company

**Job Type**:Full-time, Permanent

**Work Location**: Calgary Branch

**Work Type**: Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more contagious in person).

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person