Key Account Specialist

2 weeks ago

Richmond, Canada UniUni (Uni Express Inc.) Full time

**Who we are**:
UniUni is a nationwide Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines delivery services to meet customers’ demanding expectations. With over 15 million parcels delivered yearly, we have quickly established ourselves by providing excellent service at affordable rates with an asset-light, crowd-sourcing model. Our goal is to become the first choice for last mile delivery throughout North America.

At UniUni, you’ll enjoy being a highly impactful member of a community built on positivity, integrity and empathy. We truly value our employees and will support your career growth while setting you up for your next level of success in the exciting and fast-evolving world of logistics and e-commerce.

**What You'll Do**:

- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Create and update customer SOPs for key account clients
- Regular performance review meeting with Key Account clients
- Monitor the status of parcels (track and trace), and report to Key account customers
- Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
- Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
- Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
- Review claims from Key Account Customers
- To take up additional tasks as assigned
- Back up for other team members when necessary

**What We're Looking For**:

- Bachelor’s degree in business administration or relevant field
- Experience in customer service or key account position in related industry
- Experience in inventory/warehouse/logistics is a plus
- Excellent Data Analysis and reporting ability
- Excellent communication and interpersonal skills
- Proactive, resourceful, responsible, independent, and assertive
- Good leadership and problem-solving skills
- Good time management and organizational skills
- Customer-oriented
- Good team player
- Good report writing skills
- Good presentation is preferred
- Good command of written and spoken English, Good command of Mandarin
- Basic geography knowledge

**We Offer**:

- Competitive pay
- Great compensation package options (Extended health care
- Dental, Vision, Life, health insurance), Paid Time Off and Holiday Pay
- Discounted or free food
- Company events
- On-site gym
- On-site parking
- Tuition reimbursement
- Career fulfillment with growth and development opportunities

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Work Location: One location

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