Office Administrator

Join Our Compassionate Team at **RSR Family Holdings Ltd.** We are in search of an **Office Administrator** to join our team in our **Affordable Cremation & Burial** Location in **Port Coquitlam**.

**Company Overview**:
**RSR Family Holdings Ltd.**, operates 10 locations and represents reputable brands such as **Kearney Funeral Services**, **Burquitlam Funeral Home**, **Earth's Option Cremation & Burial Services**, and **Affordable Cremation & Burial**, along with our sister companies **West Shore Crematorium**and **Fraser Valley Crematorium**. We've become one of Canada's premier independent family-run funeral homes who have been serving the Lower Mainland and Vancouver Island with care and compassion for over 115 years, and our journey is far from over. While our focus is meeting the needs of our customers, our success is driven by our people.

**You’ll find us at**:
**About Us**:
At RSR Family Holdings Ltd., We recognize that our exceptional team is the cornerstone of our success, taking pride in our hard work and strong relationships with colleagues. If you're passionate about your work and value camaraderie, we invite you to join us in our meaningful mission of supporting families in our local communities. Together, we are committed to achieve our shared purpose, which is to help families and communities heal from loss.

Our core values serve as the guiding principles that shape our commitment to excellence in funeral care, being the pillars of our culture and guide our every action:

- _**Honesty and Integrity**_**: We prioritize honesty in all interactions, ensuring integrity in everything we do.
- _**Relationship Builders**_**: We value meaningful connections, fostering relationships with our team, community, and stakeholders.
- _**Perseverance and Grit**_**: We pursue greatness with determination, embracing challenges as opportunities for growth.
- _**Caring and Compassionate**_**: Empathy drives our compassion, guiding us to care for everyone we serve.
- _**Upbeat and Fun**_**: Despite challenges, we maintain a positive attitude, finding joy in our work and impacting our world positively.
- _**Structured and Organized**_**: Organization enables us to deliver exceptional care and service, grounding our values in action.
- _**Creative and Agile**_**: We innovate and adapt swiftly, providing exceptional results to the families we serve.

If our values resonate with you, and you want to learn, grow, and develop within a team that inspires, shares knowledge, and cares, then please apply

**The Role**:
The role comes with a total compensation package comprised of a competitive base salary _**$40,000 - 52,000**_ per year, health, dental & insurance benefits, a wellness spending account, and a Company RRSP matching program. We also support our employees with a compensation package that includes professional development.

As an Office Administrator, you will deliver exceptional customer service by skillfully performing a variety of administrative functions. Your role will include, data entry, front desk support, and a myriad of other administrative duties.

**Key Responsibilities**:

-     Reception duties including directing phone calls and inquiries.
-     Administrative support with a focus on data entry, document handling, and coordination of volunteer activities.
-     Oversee client interactions and handle the preparation of required documents for direct cremations.
-     Maintenance of office systems and handling essential tasks to support operations.

**Key Qualifications and Demonstrated Abilities**:

-     A passion for customer care evidenced by previous professional experiences.
-     Strong computer skills, including proficiency in Microsoft Office suite.
-     Ability to work independently, reliably, and manage tasks effectively under pressure.
-     Detail-oriented with robust administrative and data entry skills.
-     Experience with contract handling would be an asset.
-     Excellent verbal and written communication in English; other languages are an asset.
-     Upholds our core values: Honesty and Integrity, Relationship Builders, Perseverance and Grit, Care and Compassion, Upbeat and Fun, Structure and Organization, Creativity and Agile.

Pay: $40,000.00-$52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Application question(s):

- Please provide an overview of your work experience and share what led to your interest in the funeral profession.

**Experience**:

- Funeral Industry: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person