Warranty Coordinator

6 days ago

Edmonton, Canada Daytona Homes Inc Full time

**About Us**:
Daytona Homes and City Homes, a Tacada company has been a leader in the home building industry since 1993. Providing superior crafted homes and exceptional customer service across western Canada as we continue to grow into the future. Offering opportunities for both personal and professional growth, excellent earning potential and, most importantly - having fun. We want to give our customers the best home buying experience possible and that starts with the best employees. We can’t wait to work with you.

**How We Work for You**
- Competitive wages & vacation time
- Health and dental benefits immediately upon hire
- RRSP Matching
- On site gym - Edmonton Head Office
- Flexible work schedule
- Employee Assistance Program
- Inclusive work environment
- Volunteer opportunities
- Employee pricing for Daytona home purchases
- Tuition support & educational assistance

**Purpose**:
Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards.

**Key Objectives**:

- Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 - 48 hour response time.
- Provide administrative support to the Warranty Manager and team.
- Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process.
- Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures.
- Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days.
- Coordinate service appointments with trade partners and technicians.
- Issue and follow up on work orders, ensuring timely completion and resolution.
- Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives.
- Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds.
- Prepare written correspondence related to warranty matters, including letters and memos.
- Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents.
- Submit and manage warranty-related VPOs, including approvals and distribution to trades.
- Perform additional duties as assigned.

**Skill Requirements**:

- Experience in the new home construction or warranty field
- Knowledge of Alberta New Home Warranty Programs is a strong asset
- Construction terminology is strongly preferred
- Exceptional verbal and written communication skills
- Strong time management, organization and planning skills
- Excellent critical thinking and problem solving skills
- Ability to manage a heavy workload and operate efficiently
- Strong attention to detail
- Proficient in Microsoft Office
- Working knowledge of Newstar Enterprises is an asset

  • Warranty Coordinator

    1 week ago

    Edmonton, Canada Rohit Group Full time

    The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and...

  • Warranty Coordinator

    1 week ago

    Edmonton, Canada Rohit Group Full time

    Are you Bold? Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. Warranty Coordinator The warranty/seasonal coordinator...

  • Warranty & Seasonal Coordinator

    4 days ago

    Edmonton, Canada Akash Homes Full time

    **Investing in Your Future** At Akash Homes, we're not just about constructing buildings; we are dedicated to creating vibrant neighborhoods and sustainable communities across Edmonton, Calgary, Winnipeg and surrounding areas. We specialize in starter and move up homes in sustainable communities at attainable prices. **Summary** We are seeking a Warranty &...

  • Warranty & Seasonal Coordinator

    4 days ago

    Edmonton, Canada Akash Homes Ltd Full time

    **About Us** Life is complicated enough. At Akash Homes, we believe building a home shouldn’t be. We’ve grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We’re scaling quickly across Western Canada, and we need people who are ready to dig in and help shape what comes...

  • Homeowner Care Coordinator

    3 days ago

    Edmonton, Canada Parkwood Master Builder Full time

    At Parkwood, the relationship doesn’t end at possession. We build homes around real lives—fit, function and finishes—and we take the same approach to client care after move-in. This role exists to protect trust. When a homeowner reaches out, you help them feel heard, get to the truth fast and coordinate the right fix without drama, delays or guesswork....

  • Service and Warranty Coordinator

    2 weeks ago

    Edmonton, Canada Singh Builders Ltd. Full time

    **Job Summary** **Responsibilities** - Manage the warranty claims process from initiation to resolution, ensuring timely and effective handling of all claims. - Analyze warranty data to identify trends, root causes, and areas for improvement in product quality. - Daily Correspondence with home owners and trades regarding warranty issues and scheduling. -...

  • Service & Warranty Coordinator

    3 days ago

    Edmonton, Canada Divine Hardwood Flooring Ltd. Full time

    **WHO ARE WE?** Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth. What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with...

  • Warranty Superintendent

    3 weeks ago

    Edmonton, Canada Rohit Group Full time

    The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner. ESSENTIAL FUNCTIONS Customer Walkthroughs & Education Lead pre‑occupancy and...

  • Warranty Superintendent

    3 weeks ago

    Edmonton, Canada Rohit Group Full time

    The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner. ESSENTIAL FUNCTIONS Customer Walkthroughs & Education Lead pre‑occupancy and...

  • Warranty & Seasonal Coordinator

    13 hours ago

    Edmonton, AB TE X, Canada Akash Homes Full time

    About UsLife is complicated enough. At Akash Homes, we believe building a home shouldn't be. We've grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We're scaling quickly across Western Canada and we need people who are ready to dig in and help shape what comes next. If...