Warranty Coordinator

1 week ago

Edmonton, Canada Daytona Homes Inc Full time

**About Us**:
Daytona Homes and City Homes, a Tacada company has been a leader in the home building industry since 1993. Providing superior crafted homes and exceptional customer service across western Canada as we continue to grow into the future. Offering opportunities for both personal and professional growth, excellent earning potential and, most importantly - having fun. We want to give our customers the best home buying experience possible and that starts with the best employees. We can’t wait to work with you.

**How We Work for You**
- Competitive wages & vacation time
- Health and dental benefits immediately upon hire
- RRSP Matching
- On site gym - Edmonton Head Office
- Flexible work schedule
- Employee Assistance Program
- Inclusive work environment
- Volunteer opportunities
- Employee pricing for Daytona home purchases
- Tuition support & educational assistance

**Purpose**:
Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards.

**Key Objectives**:

- Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 - 48 hour response time.
- Provide administrative support to the Warranty Manager and team.
- Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process.
- Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures.
- Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days.
- Coordinate service appointments with trade partners and technicians.
- Issue and follow up on work orders, ensuring timely completion and resolution.
- Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives.
- Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds.
- Prepare written correspondence related to warranty matters, including letters and memos.
- Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents.
- Submit and manage warranty-related VPOs, including approvals and distribution to trades.
- Perform additional duties as assigned.

**Skill Requirements**:

- Experience in the new home construction or warranty field
- Knowledge of Alberta New Home Warranty Programs is a strong asset
- Construction terminology is strongly preferred
- Exceptional verbal and written communication skills
- Strong time management, organization and planning skills
- Excellent critical thinking and problem solving skills
- Ability to manage a heavy workload and operate efficiently
- Strong attention to detail
- Proficient in Microsoft Office
- Working knowledge of Newstar Enterprises is an asset

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