Service & Warranty Coordinator

3 days ago

Edmonton, Canada Divine Hardwood Flooring Ltd. Full time

**WHO ARE WE?**
Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth.

What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with the right projects and gives them the playbook to score touchdownsagain and again. For us, it’s all about teamwork. We appreciate what each player has to offer, and provide the coaching needed to bring out the best in each individual. Through regular team huddles, we work out the plays that will get us across the end zone every time, building our brand’s success.

We are currently seeking an energetic and driven individual passionate about customer service to join our Edmonton Service & Warranty team on a full-time, permanent basis.

**Position Summary**

As part of the Customer Experience team, the Service & Warranty Coordinator will serve as the first point of contract for all service and warranty requests for our builder partners, including managing requests for all Pre & Post Possessions and Trade Days, from start to finish.

**What You’ll Do**
- Work alongside Scheduling to book Installers and Technicians for all Pre-Possession services.
- Record accurate details regarding customer inquiries into Divine Tracker and escalate issues as needed.
- Initiate, update, complete and reschedule (if needed) service work orders.
- Facilitate communication between departments and installation crews regarding scope of work, repair procedures and damages to flooring.
- Billing service work orders once completed including obtaining accurate Purchase Orders from builders when required and forwarding completed work order to builders.
- Pick up overflow work as required.
- Participate in product knowledge training sessions along with team members.
- Other administrative duties as assigned.

**Who You Are**:

- You’re a multi-tasker, with excellent organizational skills and the ability to manage multiple projects, while providing exemplary customer service.
- You have exceptional attention to detail and the ability to efficiently allocate resources to accomplish tasks, while working in a fast-paced environment.
- The ability to handle difficult or unexpected situations by utilizing strong analytical and listening skills in order to identify solutions.
- Enjoys working in a team environment and cross functionally with various departments, with the ability to collaborate with team members and customers to create positive experiences.
- You’re a self-starter, embraces new challenges and are highly motivated to succeed.
- Strong ability to communicate effectively, both written and verbally.

**What You’ve Done**:

- High school diploma or GED
- Minimum 1-year Customer Service experience
- Experience working in the Home Building industry considered an asset

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