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Client Care Specialist

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Vancouver, Canada VCA Vancouver Animal ER and Referral Centre Full time

**Vancouver Animal Emergency and Referral Centre (VAERC**) is welcoming exceptionally organized multi-taskers who are enthusiastic self-motivated individuals as full-time Client Care Specialists. If you excel at customer service, have a passion for client care, and have a love for animals, we are excited to welcome you to our growing team We are building an incredible dream team who are committed to the highest standards of patient and client care. We practice ethical and compassionate medicine and want those individuals who enjoy working within a cooperative team.

**Workspace**

As a member of VCA Canada, VAERC is a rapidly growing Emergency and Specialty Hospital with a robust Imaging Center. VAERC has had a four (4) decade presence in Vancouver and we moved to our state-of-the-art facility in July 2016.

**Position Overview**

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for, and appreciated.

**Desired Attributes and Requirements**
- Prior experience in customer service and administrative duties
- Prior knowledge/or ability to learn medical terminology
- Exceptional client service skills
- Empathetic, nurturing and positive attitude
- An ability in prioritizing needs, adaptable and open to change
- Initiative and are able to carry out assignments independently
- Above average time management skills and you pay attention to detail
- Previous veterinary experience is a bonus

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in**:_We have the right fit for you_**
- A caring culture of **_Wellness and Appreciation_**
- RRSP Employer 5 % Match Program - saving for your future just got easier
- Competitive wages and benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps

**Salary**: $17.00-$21.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

COVID-19 considerations:
Associates are currently required to wear masks whilst on shift

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)