Client Care Coordinator

**About Connect Health**

Connect Health is re-imagining how we age, shifting focus away from reactive medicine to proactive, predictive, and personalized care. We are a private longevity center focused on evidence-based, science-backed longevity medicine delivered through high-touch, highly personalized membership programs. We strive to be leaders in our field by combining cutting-edge advanced diagnostics with highly experienced, highly trained medical specialists to provide patients the best opportunity to maximize their health and longevity.

**Position Overview**

As a **Client Care Coordinator**, you will be the first point of contact for clients and guests, ensuring they experience the excellence Connect Health is known for. You will educate new and prospective clients about our range of programs, address inquiries, and ensure smooth onboarding into our unique care model. You will also play a significant role in both the ownership and management of the individual patient experience. The mission of a Client Care Coordinator is to ensure exceptional organization is behind each patient experience, which drives the operational success. This includes things like scheduling, task assignment and completion, patient communication, and handling specialist referrals. Through exceptional communication and sophisticated delivery of patient care, you will become an invaluable part of each and every patient’s longevity journey.

**Key Responsibilities**

**Client Experience & Communication**
- Serve as a trusted point of contact, delivering seamless, concierge-level service across all platforms.
- Personalize support based on each client’s unique health and wellness goals.
- Handle scheduling, inquiries, payment processing, and special requests with professionalism and care.
- Provide information to new and prospective clients about Connect Health programs and services.
- Act as a brand ambassador by consistently reflecting Connect Health’s mission and values.
- Foster trust, loyalty, and satisfaction through every client interaction.

**Patient Care Coordination**
- Own and manage the operational aspects behind each patient experience, including scheduling, task assignment, and patient communication.
- Coordinate patient visits to drive progress and ensure continuity of care.
- Manage and track the patient journey, ensuring deadlines and key events are monitored and communicated.

**Administrative Support**
- Create, maintain, and organize EMR records, patient results, and patient-facing documents.
- Retrieve, manage, and organize patient medical records and specialist referrals.
- Work closely with Physicians to ensure thorough preparation for patient encounters.
- Communicate directly with external care teams (assistants, specialists) to facilitate appointments and resolve requests.
- Ensure data organization for laboratory results, imaging, and clinical documents, presenting them to physicians for review.

**Qualifications**

**Education**
- Bachelor’s degree in a relevant field (Science, Hospitality Management, Health Administration, or a related discipline), or completion of a recognized Medical Office Assistant certificate or Health Administration diploma program (or equivalent formal training).

**Experience**
- 3-10 years of experience coordinating patient care in a clinical or hospital setting.
- Previous exposure to high-touch, customer/patient service environments.
- Familiarity with healthcare operations and electronic medical records (EMR) systems strongly preferred.

**Skills & Attributes**
- Passion for health, wellness, proactive medicine, and evidence-based care.
- Exceptional attention to detail and organizational skills.
- High emotional intelligence with strong communication and interpersonal abilities.
- Ability to prioritize and manage a high volume of time-sensitive tasks.
- Proactive mindset with a solutions-oriented approach.
- Commitment to excellence in client service and patient advocacy.

**Join Us**

If you are passionate about health and longevity, thrive in a client-centered environment, and are excited to be part of a forward-thinking healthcare movement, we invite you to join **Connect Health** and help shape the future of personalized medicine.

Pay: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-05-05