Customer Service Representative

2 weeks ago

Vancouver, Canada Natural Wellbeing Distribution Inc Full time

**Customer Service Representative**
Position Type: Full time (up to 40 hours/week)
Wage: Starting at $20 per hour - depending on experience - to be reviewed after 90-day probationary period
Start Date: ASAP
Location: Vancouver, BC

**Who We Are**:
**Who We Are Looking For**:
Due to being on the smaller side, team-wise, it is very important to us to work very closely together in order to reach a common goal. We are seeking a person who is easy going, and can work well with all types of people. We are an energetic and fun-loving office full of open minded and inclusive individuals.

**Role Responsibilities**:

- Placing orders and processing payments
- Data entry
- General office tasks (mailing, faxing, packing orders)
- Working closely with management to improve performance and/or client experience
- Must be flexible to work weekends and holidays, if needed
- Ability to complete 2 weeks of F/T training
- Skills & Qualifications:

- Experience working with computers and on the internet.
- Prior call centre experience is preferred
- Strong communication skills, active listening, the ability to troubleshoot and problem-solve
- General office/administrative skills, with above-average writing skills
- Ability to empathize with customers who are experiencing hardship with their own health needs, or that of their pet
- Ability to work well independently, as well as with a team
- Being a pet owner is an asset, though not a requirement

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Every Weekend

**Experience**:

- customer service: 2 years (required)
- Call center: 1 year (preferred)

Work Location: In person

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