Customer Service Representative

2 days ago

Vancouver, Canada National Seating & Mobility Full time

**Scope**

The Customer Service Representative (CSR) requires a strong blend of customer service, technical expertise, and organizational skills to ensure customer satisfaction and efficient delivery of service. Requirements include interacting with clients and clinicians to assist with medical equipment purchases, rentals, and service, while providing exceptional customer service through promptly meeting clients’ needs and addressing concerns with helpful solutions.

**Position Reports To**:Branch Manager

**Role and Responsibilities / Essential Functions**
- **Customer Service Representative**
- Receive medical equipment requests
- Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches
- Administer the equipment reservation, rental, and invoicing process. This requires attention to detail, in-depth understanding of the computer system and excellent organization skills.
- Fulfill equipment requests by selecting and tagging equipment and placing them in designated area for set up or delivery
- Schedule technicians to set up, deliver, pick up, and service equipment
- Trouble-shoot equipment function concerns with clients, arrange service, repair, or replacement as needed.
- Facilitate the transfer of medical equipment to and from the other locations when necessary
- Establish and nurture a positive working relationship with therapists and other healthcare professionals
- Engage in continuous education through product literature and videos, in-house training, and supplier seminars
- Other duties as assigned.

**Competencies / Skills / Other**
- Ability to handle multiple customer calls and requests while remaining calm, supportive, and professional
- Attention to detail
- Manage information in computer systems ensuring accuracy and data integrity
- Ability to problem solve and propose helpful solutions
- Previous experience in providing customer service for technical items/services
- Exceptional time management skills
- Excellent communication, organization, and listening skills
- Proficient with Microsoft Office.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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