Systems Support Representative
2 weeks ago
Education: College/CEGEP
- Experience: Experience an asset
**Work setting**:
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:
- Android
- Device drivers
- Networking hardware
- Networking security
- Internet
- File management software
- Presentation software
- Communication software
- Data analysis software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
**Security and safety**:
- Basic security clearance
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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