Technical Support Representative
5 days ago
At Lone Wolf Technologies, we believe that when we work together, we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution. In the ever-changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships. We’ve become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web-based software solutions. JOB SUMMARY: Provide Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Candidate should possess personalized skills, proactive, preventative, and reactive, enterprise class support. • Supporting clients via email, chat and telephone on our proprietary software products • Log details of all support sessions and client challenges in our ticketing system • Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges • Efficiently answer client questions, displaying your superb email and telephone etiquette • Recognize opportunities for improving product and client experience based on the feedback you receive Skills & Requirements QUALIFICATIONS: 2-3 years of experience in Customer Support is preferred. Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred. KNOWLEDGE/SKILLS/ABILITIES: Attention to Detail – Organizational skills, time management skills, observational skills, and analytical skills. The ability to use your intellectual skills when accomplishing task, no matter how small or larger. Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our clients. Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our clients. Comfortable with supporting C-suite clients. Customer Oriented (Relationship Building ) – Have empathy, be able to adapt to different scenarios, to be agile. Client Retention – Analyze client behavior, gather information about client concerns, and build positive relations with client and business associates. Assist clients with any technical issues experience with website and escalate any issues to management appropriately. Meet quality assurance requirements and other key performance metrics. BONUS SKILLS Salesforce CRM familiarity Chat support experience JIRA ticketing system familiarity Real Estate Multiple listing services familiarity Proficient with Microsoft Office Suite or related software
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Technical Sales Representative
1 week ago
Cambridge, Canada N.R. Murphy Limited Full timeSince 1943 N.R. Murphy Ltd prides itself on being a people oriented company focused on designing and manufacturing the highest quality of air pollution control equipment. N.R. Murphy is currently looking for an Technical Sales Representative to provide sales and technical support for current customers, as well as generate new sales in Southeastern Ontario....
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Technical Sales Representative
2 weeks ago
Cambridge, Canada Permacon Full time**Technical Sales Representative, Cambridge, ON** Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec. We are currently looking for a **Technical Sales Representative**, Hardscape products for the Ontario...
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Technical Sales Representative
1 week ago
Cambridge, Canada House of Electrical Supplies Limited Full time**Markham, Mississauga, and Cambridge, ON**: ***Summary**: We are searching for an assertive sales representative capable of building strong relationships with their existing clients along with developing new business. You are a positive, results driven and technical individual with strong interpersonal and communication skills. ***Responsibilities...
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Technical Sales Representative, Cambridge, On
2 weeks ago
Cambridge, Canada Oldcastle APG Full timeJob ID: 477917 Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of _Oldcastle APG_ and operates 9 plants in Ontario and Quebec. We are currently looking for a **Technical Sales Representative**, Hardscape products for the Ontario Region. The Technical Representative...
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Technical Sales Representative, Cambridge, On
2 weeks ago
Cambridge, Canada Oldcastle APG Full timeJob ID: 477917 Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of _Oldcastle APG_ and operates 9 plants in Ontario and Quebec. We are currently looking for a **Technical Sales Representative**, Hardscape products for the Ontario Region. The Technical Representative...
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Technical Inside Sales Representative
6 days ago
Cambridge, Canada Electrical & Automation Industry Careers Full timeTECO-Westinghouse Motors is a leading supplier of Electric Motors, Controls Products and Gear Reducers. We are an innovative and rewarding employer to work for. You will enjoy our corporate culture as well as customer service oriented and teamwork environment. Our current growth demands have created the following career opportunity at our Cambridge, Ontario...
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Technical Sales Representative Copy
2 weeks ago
Cambridge, Canada House of Electrical Supplies Limited Full time**Markham, Mississauga, and Cambridge, ON**: ***SUMMARY**: The Technical Sales Representative is responsible for cultivating key business relationships with new and existing customers through exceptional customer service and support. ***KEY DUTIES & RESPONSIBILITIES**: - Handles customer queries and provides exceptional sales support including product...
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Technical Sales Support Team Lead
2 weeks ago
Cambridge, Canada Life Sciences Systems Full timeThe world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future...
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Technical Service
7 days ago
Cambridge, Canada Premier Truck Group Full time**Winners Work Here!** Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. **Who is Premier Truck Group?** **Premier Truck Group **is headquartered in Dallas, Texas, with over 40 locations...
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Supervisor, Technical Support
2 days ago
Cambridge, Canada We Excel Technologies Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
