Technical Sales Support Team Lead

The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them

Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

The Team Lead - Technical Sales Support is responsible for leading a critical technical team that serves as the technical support of SuperTrak’s global sales organization. This role blends administrative oversight, cross-functional coordination, and deep technical engagement to enable the commercialization of ATS Product’s.

This position leads a team of technical Sales Support Professionals ensuring the team delivers accurate, technically sound proposals, simulations, and support for global sales opportunities. This role requires strong leadership, technical depth, and cross-functional communication skills.

The Team Lead is also responsible for coordinating efforts with the internal ATS channel, ensuring alignment across sales and product functions. Additionally, this role supports forecast accuracy and pipeline planning specifically for this channel.

**Key Responsibilities**

1. Leadership & Administration
- Directly manage and develop a team of technical sales support specialists.
- Allocate team resources, assign priorities, and monitor workload across customer projects.
- Act as the department coordinator across stakeholders: sales, product development, engineering, manufacturing, and service.
- Maintain and optimize existing internal standards for quoting, simulations, documentation, and proposal approvals—ensuring consistency, accuracy, and scalability.
- Independently manage the performance of the direct team, Activlley coaching, attending 1:1’s, conducting performance reviews and utilizing tools like Performance Improvement Plans and Progressive Discipline to address poor performance

2. Proposal Development & Technical Calculations
- Lead the preparation of technical sales documentation: proposals, configurations, sizing, and concept layouts.
- Work with internal product stakeholders (including product management, engineering, and R&D) to validate feasibility for complex or customized requests.

3. SuperTrak Product Expertise
- Act as the technical authority on SuperTrak systems and configurations.
- Coach team members and sales reps on key product principles: sizing, motion planning, payloads, and limitations.

4. Simulation & Concept Development
- Guide and review simulation models for new machine concepts.
- Coordinate internal tools and data used for concept validation and throughput calculation.

5. Sales Support & Cross-Functional Liaison
- Represent the technical sales support function in cross-departmental alignment meetings.
- Drive continuous improvement in the interface between Sales, Product, and Engineering functions.

**Qualifications**:

- 7+ years of experience in automation, technical sales support, or machine building.
- Post-secondary technical diploma or degree in engineering (mechanical, electrical, mechatronics).
- Proven leadership skills with direct team management responsibilities.
- Strong technical understanding of motion systems, mechatronics, and automation architecture.
- High fluency in proposal processes, pre-sales workflows, and customer-facing technical support.
- Excellent communication and organizational skills.
- Able to travel (~15-25%) to customer sites or tradeshows.

**Preferred Experience**
- Hands-on knowledge of SuperTrak or similar conveyance platforms (e.g., Beckhoff XTS, Rockwell iTRAK).
- Experience with customer concept evaluation and simulation tools.
- Familiarity with ERP systems and technical quoting workflows.
- If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply_

Why YOU should join our **ATS Life Sciences Systems** team:
**We value our PEOPLE** - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

**What we do MATTERS** - our Life Sciences projects contribute to improving the lives of people around the world ATS has made a commitment to be carbon neutral by 2030

**INNOVATION and PROBLEM SOLVING is at our core -** Our pursuit of continuous improvement in everything we do.