Customer Service Rep

Position Description:
**At a Glance**

**Legrand**has an exciting opportunity for a **Customer Service Rep (Summer Intern)**to join the **Electrical Wiring Systems Team** in **Vaughan, ON.** Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing.

**What Will You Do?**
- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
- Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
- Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
- Performs other similar and related duties as required.

Qualifications:
**Required Skills**:
**Education**:

- 2-3 Year college degree (certificate) or equivalent.

**Experience**:

- Minimum of 3-5 years’ experience in customer service or inside sales in a service environment.

**Skills/Knowledge/Abilities**:

- Must have demonstrated exceptional customer service skills and a strong customer orientation.
- Industry knowledge, Technical, electrical and/or mechanical experience or aptitude is preferred.
- Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills.
- Knowledge of electrical concepts, a background in a manufacturing environment a plus.

Company Info:
**About Legrand**

**About Legrand North and Central America**

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

**About Legrand’s Electrical Wiring Systems Division**

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

Equal Opportunity Employer