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Customer Service Rep

2 weeks ago

Vaughan, Canada Toro Group of Companies Full time

NATURE AND SCOPE OF POSITION
COMPANY DESCRIPTION
Established in 1979, Toro Aluminum has become a leader in the development and manufacturing of window walls and doors for high-rise condominiums, office buildings, and hotels, across Canada, the United States, and Mexico
RESPONSIBILITIES & ACCOUNTABILITIES
- Serve as first point of contact for customers regarding their orders
- Provide guidance and technical assistance/knowledge to customers
- Enter all sales orders received either manually or through EDI import process
- Validate pricing
- Thoroughly check all orders against customer purchase orders. Cross-check other team members’ orders
- Send order confirmations and obtain customer approvals for orders as necessary
- Release approved orders into production
- Enter changes to update orders as necessary
- Validate and enter replacement and warranty orders
- Identify, investigate, and escalate any pricing discrepancies
- Convert Sales orders to Purchase orders when material is being sourced externally
- Process/enter and manage Sample order requests until picked up or shipped
- Calculate and provide ad-hoc pricing for non-project or replacement orders
- Source and distribute pattern drawings as required by plant
- Review past due orders and follow up with scheduling/production team
- Escalate and follow-up rush order and special requests
- Prepare documentation for credit note requests as applicable
- Assist in Inventory - enter tag information
- Other duties as assigned

INTERNAL/ EXTERNAL CUSTOMER SERVICE
- Builds and maintains strong relationships with Toro internal departments, external vendors, and Toro Aluminum stakeholders
- Being proactive in identifying issues and helping to address these to best serve the needs of customers

ADMINISTRATOR
- Provide full back up to Receptionist during absences
- Greetings and log in visitors
- Answer main phone lines and transfer calls
- Process receiving and shipping documents
- Prepare and accept courier shipments
- Process purchases orders for plant supplies/materials

As the Customer Service Rep you will play a key role in modeling and recognizing our core values. You will strive to demonstrate the Toro Company Values and hold our Site team accountable to behave in accordance with them every day through both words and actions.
- Do what you say - act with integrity so our customers and project teams trust us to deliver results.
- Get it done - find solutions to ensure the job gets done right.
- Be better every day - take pride and be passionate about improving our business, safety, and quality, and strive to be the best.
- Think in the big picture - think long-term, be strategic, and have a vision. Your investment in our business is critical to our success.
- Build strong relationships - value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors, and stakeholders.