Customer Service/order Desk

5 days ago


Vaughan, Canada Link Product Solutions Limited Full time

Link Product Solutions Limited is one of Canada’s leading suppliers of consumer products to major retailers worldwide. We are currently recruiting a full time, permanent Customer Service/Order Desk Representative to join our growing team based at our head office located in Vaughan, Ontario,

**Responsibilities**:

- Answering Customer Service calls including Order entry
- Taking customer phone payments
- Assisting with claims and credit notes
- Resolving customer payment discrepancies
- Calling cash in advance customers for payments
- CAD and US accounts set up for web login access
- Working with EDI compliant major customers
- Setting up items numbers for major vendors in their portal systems
- Sending advance shipping notice and invoices on EDI to all EDI compliant customers.
- Updating customers on any changes, delay on their orders and deliveries.
- Quote sheets for vendor - filling out their forms as per the required needs.
- Coordinating with the warehouse for pick-up orders; carriers for shipment/delivery updates; tracking the shipments
- Price updates to sales reps
- Quotes to customers and sales reps.

**Qualification**
- Minimum college/accounting diploma or related experience
- Ability to work in an organized manner with attention to detail, accuracy, and confidentiality
- Resourceful and strong analytical and problem-solving skills
- Customer centric mindset
- Basic understanding of accounting processes
- Ability to identify and address concerns before they become problems and to recommend solutions
- Strong ability to communicate both orally and in writing

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift - 9.00 - 5.00p.m.
- Monday to Friday

Pay: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Microsoft Office: 2 years (preferred)
- Microsoft Excel/Accounting: 1 year (preferred)
- Customer service/Order Desk: 2 years (preferred)



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