Customer Service

Are you looking for an opportunity to challenge yourself? Be a part of a growing, dedicated team where culture matters?

Do you want to learn a new skill while maintaining a positive work-life balance?

Are you willing to learn? Do you have a positive open-mined team-attitude?

WE WANT TO HEAR FROM YOU

We are looking for a full-time, Customer Service Representative seeking long-term employment.

**What Will Make Us REALLY Love you**:

- Positive attitude and a team player
- Motivated and hardworking
- Reliable and punctual
- Proficiency in the English language

**What you will do as a Customer Service Representative**:

- Acting as the point of contact for customer service, coordinating the various steps of the intake process.
- Investigating preliminary issues and communicating important facts to manager, sales, Vice President of Sales.
- Evaluate orders to ensure customer specifications meet Tempo’s capabilities.
- Create and issue sales orders (dockets) to production or scheduling for all orders (repeat, modified and new).
- Follow all Tempo Flexible Packaging policies, procedures, and practices in conjunction with all applicable legislation and regulations.
- Participate in internal and external training as required.
- Develop and maintain interpersonal relationships with customers, coworkers, and Management.
- Enter orders into the custom manufacturing computer program TORI.
- Coordinate artwork and plates for new and modified orders; customer approved PDF with another CSR to ensure the information is aligned with the sales order (dockets).
- Perform data entry, filing, data maintenance and costing activities for customer accounts with a high degree of accuracy.
- Run and send order action reports to select customers detailing items in stock, orders placed and completed jobs.
- Run aged (90+ days) inventory reports for the purposes of inventory management; work with customers to move the aged inventory.
- Respond to internal and external inquiries in a timely fashion to facilitate customer satisfaction.
- Obtain customer approval and/or directions for the disposal of plates.
- Obtain customer direction and Tempo approval for inherited plates from other companies.
- Communicate with the Scheduler & Shipper/Receiver regarding all modifications to delivery dates or rush orders.
- Corresponds with customers and Account Managers regarding customer relation issues.
- Issue a request to create a Corrective Action Report (CAR).
- Generates Return Material Authorization (RMA).
- Other duties, tasks and responsibilities may be assigned by TFP’s Management.

**What You'll Love About Us**:

- Our People First Culture - At Tempo Flexible Packaging, we embody our values and live them every day. We know that family and health come first, and that’s a non-negotiable for us
- Work that Stays at Work - A work life balance
- Health Benefits - Health, dental, lifestyle and wellness benefits, Employee Assistance Programs (EAPs)
- Prepare for the Future - Benefit from RRSP matching that contribute towards your savings
- A Culture of Learning and Growth - We want you to keep learning and growing. We provide access to many learning tools that you can take advantage of for personal and professional capabilities development

**Requirements**:

- Customer service experience within manufacturing required
- Experience in flexible packaging preferred
- High degree of attention to detail

**Who We Are**:
Tempo Flexible Packaging is a client centric brand focused vertically integrated partner of custom flexible packaging solutions. We are inspiring change for the future. Our Vision is to be the preferred partner of sustainable and socially responsible flexible packaging solutions in North America. Team Tempos focus is to rethink flexible packaging in a sustainable manner, we respect our heritage, family values and commitment to forward thinking.
We are a team of friendly and passionate people. We are optimistic about our capabilities and draw strength, not only from our uniqueness, but also from the drive and passion of our people who carry our values and vision forward. Working together we have a positive impact on our team, partners, and community.

**Our Core Values**:

- Integrity
- Genuine
- Teamwork
- Respect
- Partner
- Community

**Hours of Work**:
Monday to Friday 8:30 AM to 4:30 PM

**Company Perks**:

- Paid lunch breaks for all employees.
- $125 safety boot/shoe allowance.
- $150 annually prescription safety glasses allowance.
- Wellness program
- Employee events and appreciation days
- Bonus pay and overtime pay

**Location**: 2237 Industrial Park Road Innisfil, ON L9S 3V9
- Must be able to reliably commute to work - own transportation.