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Client Care Specialist

3 weeks ago

Calgary, Canada Rebel Sleep Institute Inc. Full time

*Job Overview*

We are seeking a motivated and customer-oriented Client Care Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing ongoing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in delivering solutions that enhance customer satisfaction. If you possess strong phone etiquette and a passion for helping others, we encourage you to apply.

*Duties*
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide administrative support
- Coordinate the shipping of products to clients
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Maintain detailed records of customer interactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to achieve departmental goals and enhance overall customer experience.
- Communicate clearly in English.

*Experience*
- Previous experience in customer service or sales is preferred but not mandatory.
- Strong phone etiquette and communication skills are essential for success in this role.
- Bilingual or multilingual abilities are an asset.
- Proficiency in data entry and familiarity with CRM software is desirable.
- A positive attitude, strong problem-solving skills, and the ability to perform well under pressure are essential attributes for this role. You will be expected to represent our organization with professionalism while promoting a premium client experience.

Join our team today and become an integral part of delivering outstanding service to our valued customers

Pay: $18.00-$23.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

**Location**:

- Calgary, AB T2W 1E8 (required)

Work Location: In person