Service Manager

2 weeks ago

Orleans, Canada TAYLOR CREEK VOLKSWAGEN Full time

Taylor Creek Volkswagen is currently looking for a **Service Manager **to join our team This is your opportunity to join an award-winning team at one of the country's top Volkswagen dealerships We offer a great working environment and are looking for a professional, experienced individual to join our amazing team. As the Service Manager, you will be responsible for overseeing the service department's operations, ensuring the highest level of customer satisfaction, and maintaining efficient and profitable service processes. Your role will involve managing a team of skilled technicians, service advisors, and support staff.

**Key Responsibilities**:

- Lead and manage the service department team, including hiring, training, and performance evaluations.
- Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
- Oversee daily operations, including scheduling, workflow management, and quality control.
- Develop and implement strategies to increase service department profitability and efficiency.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- Maintain compliance with all safety, environmental, and company policies and regulations.
- Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
- Manage inventory levels and order parts and supplies as needed.
- Collaborate with other departments to ensure seamless customer experiences.

**Qualifications**:

- Proven experience as a Service Manager or similar role in the automotive industry.
- Strong leadership and management skills with the ability to motivate and inspire a team.
- Excellent customer service and communication skills.
- In-depth knowledge of automotive service operations, including diagnostics, repairs, and maintenance.
- Proficiency in using dealership management software and other relevant tools.
- Strong organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Valid driver’s license and clean driving record.

**What we offer**:

- An extensive company benefits plan
- Reasonable work schedule
- A fun work environment with a supportive team
- Stable hours and income with a well-known family-run dealership group
- Ongoing training and professional development opportunities.
- Employee discounts on vehicles, parts, and services.
- Competitive wages

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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