Member Services Manager

**Are you our next Member Services Manager?**

If you are selected to become our next Member Services Manager, you will become the champion, catalyst and liaison for the membership of The Heart of Orléans Business Improvement Area (BIA). You will work with a small dynamic team committed to nurturing an engaged and enthusiastic membership that reflects and values our vibrant community.

Reports to: Executive Director of the BIA

Location: Orléans, Ontario

Status: Full time Employee

**Primary Position Requirements**

Your role is important to the organization. There are three key areas where you will need to demonstrate your excellence. You will need to exhibit your capabilities in the following areas:

- You have a minimum of 2 years managing and serving associations or other membership groups.
- You have at least 2 years' experience of event management.
- You have managed multiple projects simultaneously (and love it)

**Requirements**:
We aren’t just looking for anyone to fill this new position. We are looking for someone very special - someone who is extremely passionate about connecting, serving and supporting our Heart of Orléans business community.

**Skills**
- You have a post-secondary education and/or equivalent experience in a related field such as Customer Service, Contract Management or Event Management.
- You are an excellent communicator with strong written and verbal skills. (bilingual preferred)
- You elevate the member and stakeholder experience by being a strong collaborator.
- You are a firm but reasonable negotiator who manages contractors and/or suppliers with ease.

**Experience**
- You have developed and documented succinct procedures and systems.
- You have experience leading a small team with a broad mandate.
- You have a working knowledge of operational finance and maintaining a budget.

**Attitude/Attributes**
- You have a deep passion for working with and serving people.
- You easily build rapport with just about anyone.
- Others describe you as an outgoing and engaging individual and you feel the same way.
- You are persistent and always find the positive in the toughest of situations.
- You are an adaptable, flexible person who thrives in a fast-paced environment.
- Accountability is important to you.

**Results**
- You can plan and deliver successful events.
- You can manage and deliver multiple projects simultaneously on time and on budget.
- You can grow a membership based on analytics.
- You can demonstrate an increase of member/client engagement and satisfaction over time.

**Cognitive Abilities**
- You have excellent communication skills.
- You are a creative thinker with a data-driven analytical aptitude.
- You are an active, creative problem solver.
- You are able to connect detailed decisions with big picture objectives.

**Habits**
- You are proactively member/client focused.
- You are detail oriented, and deadline driven.
- Keeping your team informed by providing updates and/or reports is important to you.
- You are always in motion.

**Work Environment (Fit)**

BIAs are a way for business districts to pool resources to improve the area, and speak with one common voice. We do this by promoting the area as a district, advocating on behalf of our members, and making improvements to the streetscape.

We strive to be a strong community leader, influencing decisions for Orléans, and inspiring positive change. The BIA is also very committed to advocating for and promoting our district, and empowering our members. We nurture an engaged and enthusiastic membership that reflects and values our vibrant community and also strive to create a trendy destination to attract new business and visitors
- You will work directly for the Executive Director of the Heart of Orléans BIA who ensures the team carries out its mandate according to the strategic direction of the board of directors.
- We are committed to meeting the needs of our members so we are naturally flexible, responsive, and adaptable in our approach.
- We occasionally work outside normal business hours.
- Our team members work well both as a group and independently.
- We value accountability and transparency in our work.
- Our office is the hub of activity. We meet regularly and often to communicate the progress we are making and to ensure we are aligned as a team.
- We believe we are “stronger together”. Together, we are a small but mighty team who support one another, laugh often and genuinely care about each other.

To begin, you will work out of our business hub which is located in the beautiful Shenkman Arts Centre. Then, you will transition to working remotely at times as we operate using a virtual business model.

**Ready to join us?**

If you are serious about becoming a part of The Heart of Orléans BIA team, here’s what you need to do next:

- Introduction to yourself
- Relevant qualifications
- Reasons why you want to be a part of our BIA team.

Pay: $65,000.00-$80,000.00 per year

**Benefits**:

- Dental car