Assistant Service Manager

4 days ago

Orleans, Canada TAYLOR CREEK VOLKSWAGEN Full time

Taylor Creek Volkswagen is currently looking for an **Assistant Service Manager **to join our award-winning team Come work in a fun and professional dealership and be a part of a great Volkswagen family

We are committed to providing exceptional and rewarding experiences to both customers and team members alike. We offer a great working environment and are looking for a dynamic and highly organized individual to join our amazing team.

In this position, you will assist the Service Manager in overseeing the daily operations, managing service technicians, and ensuring exceptional customer service at all times.
- : Collaborate with the Service Manager to develop and implement strategies for improving service department efficiency and customer satisfaction.
- : Provide guidance, support, and direction to service technicians, ensuring that they perform their duties effectively and efficiently.
- : Coordinate service appointments, allocate tasks to technicians, and ensure that service requests are handled promptly and accurately.
- : Oversee the progress of service jobs, track service times, and address any delays or issues that may arise to maintain optimal workflow.
- : Conduct quality checks on completed service jobs to ensure that work meets company standards and customer expectations.
- : Assist in managing service parts and supplies inventory, ensuring that necessary parts are available for service jobs and minimizing excess inventory.
- : Interact with customers to address inquiries, resolve complaints, and ensure a positive service experience.
- : Support the training and development of service department staff, guiding technical skills, customer service, and company policies.
- : Ensure that all service activities comply with safety regulations and company policies to maintain a safe working environment for employees and customers.
- : Assist with various administrative duties such as maintaining service records, preparing reports, and managing documentation.

**Qualifications**:

- Minimum of 2 years of experience in automotive service or a related field.
- High school diploma or equivalent; additional technical training or certifications are advantageous.
- Knowledge of inventory management and service scheduling software is a plus.
- Proficiency in automotive systems and diagnostics preferred.
- Strong leadership and supervisory skills, with the ability to motivate and inspire team members.
- Professional and high energy with a history of success
- Organized and process-oriented
- Excellent communication and interpersonal skills
- Demonstrated problem-solving and decision-making skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Enjoy working in a team atmosphere
- Bilingualism is considered an asset

**What we offer**:

- Company benefits
- Reasonable work schedule
- A fun work environment
- Stable hours and income with a well-known family-run dealership group
- Continuous on-job training
- Ability for job growth within the dealership

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

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