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Ecommerce Merchandising Specialist

2 weeks ago

Burnaby, Canada Opus Art Supplies Full time

**Your opportunity at Opus**:
You’re not here to just tweak product listings — you’re here to build something better.

You believe that a website isn’t just a storefront; it’s a living, evolving experience. You notice when a product doesn’t show up in search, when a sale banner isn’t triggering, or when a navigation label feels off — and you fix it fast. You thrive on clean data, smart systems, and an online journey that works as beautifully as it looks.

We’re Opus Art Supplies — a creative company built by artists, for artists — and we’re looking for an Ecommerce Merchandising Specialist to help us shape the next generation of our digital storefront. This role is equal parts ecommerce operations, campaign execution, cross-functional coordination, and digital experience ownership. You'll work closely with our Growth & Ecommerce Marketing Manager to bring structure, clarity, and inspiration to the customer journey — from first click to final checkout.

**Meet your future team**:
You’ll join a close-knit team of creative and analytical markers. We bring that creative lens to every touchpoint — whether it’s our latest marketing campaign or new product drop. We value clarity, meticulousness, and a mindset that allows us to strive to improve with every iteration. We create campaigns that push the industry forward — and we obsess over getting the experience right.

**If you were in this role today, you’d be**:

- Launching a new collection of watercolours by uploading and merchandising the product listings, photographing products, writing descriptions, and ensuring visibility across the site and point of sale.
- Setting up a member-exclusive sale and ensuring correct triggers for all membership types, while coordinating with retail to sync in-store offers
- Auditing a product category to improve conversion rate, based on PDP analytics and customer behavior
- Investigating a bug in the system preventing a product from displaying correctly, then working cross-departmentally to find the solution.

**What you’ll be doing**:

- Manage and structure products in Shopify — titles, collections, tags, variants, and imagery
- Use Rebuy to set up and refine cross-sells, upsells, and curated shopping logic
- Coordinate cross-departmentally to ensure product data (inventory, pricing, descriptions) syncs accurately from Acumatica
- Set up member offers, public promotions, and campaign pages according to our promotional calendar
- Audit and optimize collections, navigation, and search
- Track and interpret ecommerce KPIs using Shopify, Power BI, and Google Analytics
- Assist with campaign execution: stage collections, build landing pages, publish product-driven content
- Participate in UAT for theme changes, app integrations, and backend improvements
- Liaise with Purchasing, Retail, and Marketing to deliver a consistent and inspiring product experience across all touchpoints

**Are you our next Ecommerce Merchandising Specialist?**
- You have 2-3 years experience in ecommerce operations, digital merchandising, or Shopify store management
- You’ve worked directly in Shopify, including theme and product setup
- You’re comfortable working with ERP systems (bonus if it’s Acumatica) and Excel/Google Sheets
- You’re analytical and love solving puzzles — you troubleshoot before you escalate
- You care about structure, flow, and how it feels to shop on a website
- You’re a great communicator and collaborator — especially cross-functionally
- Bonus if you have experience with Rebuy, HTML/CSS, or Shopify Liquid.
- Bonus if you care about art, artists, or storytelling — but curiosity and clarity matter most

**Why this role matters**:
This isn’t just a backend job. It’s a critical part of how we serve artists across Canada. You’ll help us make products more discoverable, campaigns more efficient, and the overall experience feel smooth and intentional. Your work will impact conversion, campaign performance, and how we show up as a trusted resource to creative professionals and art lovers alike.

**Compensation & Benefits**

Please note this reflects base pay only and does not include our full benefits program:

- Extended Health, Dental & Vision benefits (starting after 3 months)
- Staff Discounts on professional-grade art supplies
- Two Weeks Paid Vacation (with increases after years of service)
- Service Milestone Perks: birthday bonuses, travel credits, education reimbursements
- Additional Perks: Free espresso bar, and access to our in-house Marketing Art Studio equipped with the latest art materials

**Working at Opus**

We’re more than a retailer. Since 1974, we’ve supported artists through high-quality materials, education, and community connection. Our team includes artists, creatives, and operational thinkers who believe in building systems that work — not just for business, but for the people they serve. We’re scrappy, thoughtful, and always looking for the next opportunity to make things better.

**Equal Opportunity**

Pay: $39