Support Team Lead
2 weeks ago
**Support Team Lead (Retail and Corporate) - Ville St-Laurent (Office-first)**
Ready to hop into something extraordinary? We're Psycho Bunny - the rebelliously refined clothing brand turning heads with our premium quality, vibrant style, and that unmistakable logo. With over 200 points of sales worldwide (and counting), we're on a mission to redefine bold standards in retail.
**The Opportunity**
**Your Daily Adventures**
- Lead and strategically direct End User Technical Support and IT Helpdesk teams.
- Foster an inclusive and supportive culture to drive results through collaboration and effective management.
- Enhance service delivery by driving innovation, modifying and improving technologies, processes, and perspectives.
- Clearly and concisely communicate complex technical issues, solutions, and recommendations to senior leadership and non-technical stakeholders.
- Ensure services meet or exceed SLAs for quality, availability, and incident management, providing relevant reporting.
- Maintain transparent visibility into ongoing work and projects, fostering effective communication.
- Provide Level 2 end-user support when necessary, including system hygiene, user access, fulfillment, promotion execution, product pricing/colors, and live troubleshooting.
- Collaborate on budgeting and procurement for cost-effective end-user solutions and elastic outsourced capacity.
- Supervise the external Support Team and provide regular feedback on their collaboration.
**Your Toolkit**
- Minimum three (3) years of related experience, including at least two (2) years in a team lead position.
- Bachelor’s degree in a relevant field.
- Proficiency in Point of Sale (POS) systems, encompassing hardware, software, payment solutions, and asset management.
- Demonstrated experience leading and managing IT Support or IT Helpdesk teams.
- Proven ability to manage and successfully deliver complex IT projects.
**Why Choose the Psycho Bunny Life?**
- A group RRSP/DPSP plan, which includes a very generous match from Psycho Bunny
- On-site gym and on-site cafeteria / bistro with subsidized meals, including breakfast and lunch.
- Six (6) wellness days and your birthday off, on us
- Sweet discount on the coolest fits
**Ready to Set a Bold Standard?**
**Diversity & Inclusion
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